Employee Engagement practices ensure the engagement of employees towards their work. Machines and humans perform and behave differently in different scenarios. Understanding human beings always intrigued social scientists. A human being in an employment scenario is an employee. Multi-generational workforce, digital disruptions, and currently, Covid-19 are continuously changing the way we do business and lead our lives. The pandemic situation has forced organizations to manage their employees away from the office environment, i.e., working from home. Indian IT Services business is at crossroads. One side is the opportunity, and the other is preparedness to encash the opportunity Today all focus is on people and especially employees, making employee engagement a critical and vital subject for employers across the board. The study examined the parameters and practices influencing employee engagement; this study examined the association and impact and importance of age, gender, educational qualification, role in the organization, and social background (location).

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