<p>In recent years, IT service management has developed into a field in its own right, with organizations now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are essential to their survival. IT Service Management provides a thorough introduction to the field, as well as an introduction to the books in the IT infrastructure library, and preparation materials for the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.</p>

It Service Management: An Introduction

Business & Money

Van Bon, Jan

Pondman, Dick

Kemmerling, George

Management & Leadership

Van Haren Publishing

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Books by Pondman, Dick

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It Service Management: An Introduction