How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results

Business & Money

Phillips, Ellen

Economics

Knopf Doubleday Publishing Group

Night Creatures

Politics & Social Sciences

Social Sciences

TIME/LIFE

Rodale's Illustrated Encyclopedia of Perennials

A new reference source to perennial flowers presents 161 major perennial entries as well as data on hundreds of species and cultivars arranged in helpful charts and tables. Organic Gardening Bk Club.

Crafts, Hobbies & Home

Burrell, C.Colston

Gardening & Landscape Design

Rodale Pr

The definitive book on perennials is now bigger and better than ever! The revised 10th Anniversary Edition of Rodale's Illustrated Encyclopedia of Perennials is the last word on growing lush, healthy gardens using hundreds of gorgeous, versatile perennials. Highlights of this new edition include seven new garden designs by well-known landscape artists from around the country; over 75 new encyclopedia entries, with hundreds of new plants added; and three new chapters: Perennial Flower Finder, Perennial Combinations, and Growing with the Design. The result is a winning mix of information and inspiration-and beautiful color photographs-to take one's dream garden from concept to reality.

Rodale's Illustrated Encyclopedia of Perennials: 10th Anniversary Revised and Expanded Edition

Rodale Press

Rodale Books

Rodale's Illustrated Encyclopedia of Perennials is the definitive guide to: * Creating beautiful combinations * Growing lush, healthy gardens * Using hundreds of versatile perennials!

While Phillips entertaining humor has enamored the national media for years, her expertise centers upon consumer issues and resolutions. She communicates an additional premise: the most successful companies realize that a happy and enthusiastic staff makes for happy and contented customers.

Fight Back and Win!

AuthorHouse

Does exactly what it says on the jacket: a comprehensive, easy-to-follow, unbiased guide to menopause that also shows you how to live life to the full during this challenging time. Treating menopause in a holistic way, this reassuring and well-researched book tells you: what to expect before, during and after menopause; how to live life to the fullest and minimise negative changes; how to make the most of your medical options and how to pursue alternative treatments; what to do to combat stress and mood swings; and how to make the right choices for who you are, your unique lifestyle and your menopause experience. The book also contains a menopause eating plan, a menopause exercise plan and advice on looking fabulous well into your fifties and beyond.

Everything You Need To Know About The Menopause: A Comprehensive Guide To Surviving - And Thriving! - During This Turbulent Life Sage

Health, Fitness & Dieting

Women's Health

MACMILLAN PUB. LTD.

Learn to control your clutter once and for all. Helpful tips and tools to get you started. Learn what steps to follow on your journey to living a less cluttered life.

Kick the Clutter: Clear Out Excess Stuff Without Losing What You Love

Home Improvement & Design

Is your stuff pushing you out of your home? Find hundreds of proven (and painless) tips for clearing out your clutter room-by-room and top to bottom in Kick the Clutter. For each room, you'll learn how to identify key objects you really love or need, how to separate yourself from stuff you never liked but feel you "have" to keep, and how to let go of those sentimental keepsakes that have outworn their welcome but become a habit. And you'll learn how to reorganize what's left. Once you've cleared all that clutter, you still need to kick it out of your home. You'll find out what to do with all that stuff (and even make some money!)--from how an eBay store works to how to get the most from consignment shops, yard sales, used bookstores, flea markets, and antiques auctions, to how to donate items for tax deductions, to creative ways to get people to haul your junk for free. The key to clutter freedom is to clear out the excess without losing what you love in the process. Look inside for these helpful features: -"Love It or Lose It" gives you the inside scoop on what works and what doesn't. -Kick the Clutter's unique before-and-after workbook feature helps you set your own clutter-kicking priorities. -"5-Minute Fixes" for every room show you what an amazing difference 5 minutes can make. -"The Pros Know" offers you clutter-kicking solutions from the top clutter experts in the country. -"Five Simple Steps to Kick Your Clutter" presents a five-step program that will help you end clutter creep once and for all. -The "Top 10 Clutter Traps" allows you to spot incoming clutter and kick it out before it can get a foothold. -And much, much more!

See the best price to sell, buy, or rent books by Phillips, Ellen. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Phillips, Ellen

See the best price to sell, buy, or rent books by Phillips, Ellen. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results

Night Creatures

Rodale's Illustrated Encyclopedia of Perennials

Rodale's Illustrated Encyclopedia of Perennials: 10th Anniversary Revised and Expanded Edition

Rodale's Illustrated Encyclopedia of Perennials

Fight Back and Win!

Everything You Need To Know About The Menopause: A Comprehensive Guide To Surviving - And Thriving! - During This Turbulent Life Sage

Kick the Clutter: Clear Out Excess Stuff Without Losing What You Love

Kick the Clutter: Clear Out Excess Stuff Without Losing What You Love

Kick the Clutter: Clear Out Excess Stuff Without Losing What You Love