<p>In the competitive world of contemporary business, excellent customer service is the key to customer confidence and loyalty. The Manager's Guide to Service Excellence provides the information needed to implement quality customer service systems in your company, whether you are the owner of a small manufacturing firm or a manager in a multinational financial services corporation. The Manager's Guide to Service Excellence provides practical advice on how to develop a Service Statement for your company, how to build customer service relationships between employees as well as with clients, and how to begin improving customer relations right now</p>

The Manager's Guide to Service Excellence: The Fine Art of Customer Service

Business & Money

Petite, Anne

Management & Leadership

Summerhill Press

See the best price to sell, buy, or rent books by Petite, Anne. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Petite, Anne

See the best price to sell, buy, or rent books by Petite, Anne. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Manager's Guide to Service Excellence: The Fine Art of Customer Service