An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: <ul>
<li>Establishing high standards of customer service</li> <li>Helping staff hear the voice of the customer</li> <li>Hiring customer service pros</li> <li>Helping staff cope better in a stressful atmosphere</li> <li>Reducing anxiety to increase satisfaction</li> <li>and more!</li> </ul>

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Scott, Gail

Leebov, Wendy

Olson, Lolma

Health, Fitness & Dieting

Jossey-Bass Inc Pub

Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: • Managers of service lines, ancillary services and support service in hospitals and systems • Administrators who want to provide managers with powerful tools for making improvements • Managers in managed care, ambulatory care, medical practices, home care and long-term care • Administrative physicians • Professionals in training, education, and organization development • Change agents and consultants • Anyone in health care who wants to focus on achieving impressive customer services If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!

Business & Money

Leebov, Ed D. Wendy

Management & Leadership

CreateSpace Independent Publishing Platform

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like 
<ul>
<li>Establishing high standards of customer service</li> <li>Helping staff hear the voice of the customer</li> <li>Hiring customer service pros</li> <li>Helping staff cope better in a stressful atmosphere</li> <li>Reducing anxiety to increase satisfaction</li> <li>and more!</li> </ul>

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)

Jossey-Bass

See the best price to sell, buy, or rent books by Olson, Lolma. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Olson, Lolma