Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (J-B AHA Press)
Description:
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!
Best prices to buy, sell, or rent ISBN 9781556482304
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- Achieving Impressive Customer Service: 7 Strategies for the Health Care ManagerScott, Gail; Olson, Lolma; Leebov, Ed D. WendyISBN-13:9781480100497
- Achieving Impressive Customer Service: 7 Strategies for the Health Care ManagerScott, Gail; Leebov, Wendy; Olson, LolmaISBN-13:9780787955779
- Achieving Impressive Customer Service: 7 Strategies for the Health Care ManagerScott, Gail; Olson, Lolma; Leebov, Ed D. WendyISBN-13:9781480100497
- Achieving Impressive Customer Service: 7 Strategies for the Health Care ManagerScott, Gail; Leebov, Wendy; Olson, LolmaISBN-13:9780787955779
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