Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.

Ict Infrastructure Management (It Infrastructure Library Series)

Office of Government Commerce

Computers & Technology

The Stationery Office/Tso

Applications Management: Itil (It Infrastructure Library Series) book. Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers the software development life cycle and provides details on business change with the emphasis on requirement definitions and implementation.

Applications Management: Itil (It Infrastructure Library Series)

Business & Money

Economics

This CD-ROM presents the ITIL approach for services support. ITIL provides a comprehensive and consistent set of best practices for IT service managment, it aims to promote a quality approach to achieving business effectiveness and efficiency in the use of information systems.

Itil Service Support

Management & Leadership

Will be shipped from US. Used books may not include companion materials, may have some shelf wear, may contain highlighting/notes, may not include CDs or access codes. 100% money back guarantee.

Business Perspective: The Is View on Delivering Services to the Business (It Infrastructure Library Series)

Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers the software development life cycle and provides details on business change with the emphasis on requirement definitions and implementation.

Application Management (IT Infrastructure Library)

Stationery Office Books

Software asset management relates to the infrastructure and processes required for the effective management, control and protection of software assets within an organisation, throughout all lifecycle stages. These guidelines explain the key issues involved in software asset management based on industry best practices, and can be tailored to suit any organisation, regardless of size.

Software Asset Management

Stationery Office

Managing Successful Programmes Pocketbook

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Management of Risk: Guidance for Practitioners

The Stationery Office

This publication provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organisations to successfully deliver their projects within time, cost and quality constraints. Managing Successful Projects with PRINCE2 forms part of a pair of publications that are the result of the PRINCE2: 2009 Project to update the PRINCE2 guidance. Its companion is Directing Successful Projects with PRINCE2. The title has been designed to be a role specific handbook for Project Managers, Team Managers and Project Support.

Managing Successful Projects With Prince2

Education & Reference

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

The Introduction to the ITIL Service Lifecycle Book

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