The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Business & Money

Provost, Lloyd P.

Langley, Gerald J.

Nolan, Kevin M.

Nolan, Thomas W.

Norman, Clifford L.

Moen, Ronald D.

Management & Leadership

Jossey-Bass

This guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.

Improve quality and productivity in most any organization Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey Bass Business & Management Series)

Jossey-Bass Inc Pub

Quality as an Organizational Strategy: Building a System of Improvement

Williams, David M.

Provident Heierman Press

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Books by Norman, Clifford L.