Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. 
Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.

Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust

Business & Money

Shockley-Zalabak, Pamela S.

Morreale, Sherwyn

Hackman, Michael

Business Culture

Jossey-Bass

Have you ever wondered why you trust (or don't trust) someone—a friend, neighbor, government leader, or even an organization or particular company? National polls have identified trust in leaders and institutions as a critical problem, this book is the first to identify and describe what drives trust, why it is present, or not, and how to build or rebuild it.\nBuilding High-Trust CommUNITY is about hope and positive change, it outlines a simple trust-based approach to understanding and effectively dealing with the critical divides in the U.S. that are contributing to anger, fear, distrust of our leaders and institutions, distrust of each other, and ultimately polarization and gridlock.\nThrough inspiring and hopeful examples, the authors provide practical, research-based, proven behaviors for building trust at home, at work, and in your community. In addition, Building High-Trust CommUNITY examines the cataclysmic events of 2020 and 2021 including the Covid pandemic, an economy in turmoil, racial clashes, and a trust-intensifying national election.\nTrust improves relationships and helps us work effectively with others—trust is the glue that helps us solve problems and work across differences—it is not just nice it is necessary. If you're looking for tools to get involved and participate in shaping the future of our country, Building High-Trust CommUNITY will show you how—because change doesn't happen on its own.\nEverything we do is about trust. A High-Trust CommUNITY will bring out the best in all of us.

Building High Trust CommUNITY: Lessons Learned from the Past and the Year 2020

Shockley-Zalabak, Pamela

Economics

Atmosphere Press

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