Total Quality Management in Higher Education: Study of Engineering Institutions

"This book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories, while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions"--

MOHAPATRA, SANJAY

Ganesh, K.

Begum, Sayeda

Rajendran, Chandrasekharan

L., Prakash Sai

Reference

Routledge India

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.

Information Strategy Design and Practices

Information Strategy Design and Practices develops a framework for designing information technology strategy for an organization. Beyond this, it establishes an approach to not only implement it, but sustain it. The framework explains how IT strategy should have an alignment to business to reap the benefits of business. The book contains five case studies in different domains: retail, real estate development, IT product development, development sector, and education sector. These case studies have been applied to different countries, providing a global prospective to this emerging trend.

Business & Money

Singh, Ranjan Prasad

Economics

Springer

Information Theory and Best Practices in the IT Industry

The importance of benchmarking in the service sector is well recognized as it helps in continuous improvement in products and work processes. Through benchmarking, companies have strived to implement best practices in order to remain competitive in the product- market in which they operate. However studies on benchmarking, particularly in the software development sector, have neglected using multiple variables and therefore have not been as comprehensive. Information Theory and Best Practices in the IT Industry fills this void by examining benchmarking in the business of software development and studying how it is affected by development process, application type, hardware platforms used, and many other variables. Information Theory and Best Practices in the IT Industry begins by examining practices of benchmarking productivity and critically appraises them. Next the book identifies different variables which affect productivity and variables that affect quality, developing useful equations that explaining their relationships. Finally these equations and findings are applied to case studies. Utilizing this book, practitioners can decide about what emphasis they should attach to different variables in their own companies, while seeking to optimize productivity and defect density.

E-Commerce Strategy: Text and Cases (Springer Texts in Business and Economics)

E-Commerce Strategy: Text and Cases provides the fundamental literature required for graduate students and practitioners to understand electronic commerce. Each chapter provides clearly designed learning objectives and review questions to highlight the major topics and goals. This book covers many of the new innovations and technologies that have been established for e-commerce site development. Unlike similar books, topics such as e-channel adoption, factors affecting e-commerce adoption, and strategy design are reviewed in greater depth. Additionally, the book examines areas not normally covered like open source, online research, and peer-to-peer systems. 
E-Commerce Strategy: Text and Cases is divided into two parts. Part 1 examines the evolution of e-commerce, analyzes different sectors such as B2B and m-Commerce, and explores the challenges they face. Case studies of well known companies reinforce the concepts learned to demonstrate both successes and failures in the field. Part 2 deals with developing strategies in e-Commerce and looks at future trends including Web 2.0. Overall, the useful guidelines provided should prove valuable to students and researchers in the field.

Management & Leadership

Business Process Reengineering: Automation Decision Points in Process Reengineering (Management for Professionals)

Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.

Exploring the evolution, the present state and the likely future of e-commerce, this book covers such topics as as e-channel adoption, factors affecting e-commerce adoption, strategy design, open source, online research, and peer-to-peer systems.

This book offers a new framework-based approach to process reengineering, linked to organization life cycle, process life cycle and process management. Describes fundamental concepts behind business process reengineering and examines them through case studies.

Recognizing the importance of benchmarking in service industries, this volume presents in-depth analysis of a range of comprehensive benchmarking methodologies that deploy multiple variables and which can be applied to the complexities of the IT sector.

In addition to assessing a variety of theoretical concepts related to information strategy, this volume provides real-life examples from a range of corporations as to how project goals can be achieved through effective deployment of information strategy.

See the best price to sell, buy, or rent books by MOHAPATRA, SANJAY. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by MOHAPATRA, SANJAY

See the best price to sell, buy, or rent books by MOHAPATRA, SANJAY. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Total Quality Management in Higher Education: Study of Engineering Institutions

Total Quality Management in Higher Education: Study of Engineering Institutions

Information Strategy Design and Practices

Information Theory and Best Practices in the IT Industry

E-Commerce Strategy: Text and Cases (Springer Texts in Business and Economics)

Business Process Reengineering: Automation Decision Points in Process Reengineering (Management for Professionals)

E-Commerce Strategy: Text and Cases (Springer Texts in Business and Economics)

Business Process Reengineering: Automation Decision Points in Process Reengineering (Management for Professionals)

Information Theory and Best Practices in the IT Industry

Information Strategy Design and Practices