Global services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, with a particular focus on the Asia Pacific and Australasian regions.

Managing Services

Business & Money

Miyamoto, Yuki

Taylor, Ruth

Nankervis, Alan

Milton-Smith, John

Management & Leadership

Cambridge University Press

Beyond the Mushroom Cloud: Commemoration, Religion, and Responsibility after Hiroshima (Bordering Religions: Concepts, Conflicts, and Conversations)

This monograph explores the ethics and religious sensibilities of a group of the hibakusha (survivors) of 1945’s atomic bombings. Unfortunately, their ethic of “not retaliation, but reconciliation” has not been widely recognized, perhaps obscured by the mushroom cloud―symbol of American weaponry, victory, and scientific achievement. However, it is worth examining the habakushas’ philosophy, supported by their religious sensibilities, as it offers resources to reconcile contested issues of public memories in our contemporary world, especially in the post 9-11 era. Their determination not to let anyone further suffer from nuclear weaponry, coupled with critical self-reflection, does not encourage the imputation of responsibility for dropping the bombs; rather, hibakusha often consider themselves “sinners” (as with the Catholics in Nagasaki; or bonbu―unenlightened persons in the context of True Pure Land Buddhism in Hiroshima). For example, Nagai Takashi in Nagasaki’s Catholic community wrote, “How noble, how splendid was that holocaust of August 9, when flames soared up from the cathedral, dispelling the darkness of war and bringing the light of peace!” He even urges that we “give thanks that Nagasaki was chosen for the sacrifice.” Meanwhile, Koji Shigenobu, a True Pure Land priest, says that the atomic bombing was the result of errors on the part of the Hiroshima citizens, the Japanese people, and the whole of human kind. Based on the idea of acknowledging one’s own fault, or more broadly one’s sinful nature, the hibakusha’s’ ethic provides a step toward reconciliation, and challenges the foundation of ethics by obscuring the dichotomyies of right and the wrong, forgiver and forgiven, victim and victimizer. 
To this end, the methodology Miyamoto employs is moral hermeneutics, interpreting testimonies, public speeches, and films as texts, with interlocutors such as Avishai Margalit (philosopher), Sueki Fumihiko (Buddhist philosopher), Nagai Takashi (lay Catholic thinker), and Shinran (the founder of True Pure Land Buddhism).

Literature & Fiction

History & Criticism

Fordham University Press

<ul><li>In this final volume of the series, the wackiness reaches fever pitch as the conflict between Taro the neat-freak and Maki the slob escalates into all-out war! The staff also recounts how they spent their summer vacation, but mayhem erupts when Toku's summer homework assignment turns out to contain the item Minagawa had been searching for. The gang is also forced to enter a local athletic meet, where they must compete against the employees of other shops... or else! And finally... has Sukekiyo the cat gone missing?! The guys had better find him before Minagawa's devastation affects them all! </li></ul>

Cafe Kichijouji De Volume 3 (Shoujo) (CAFE KICHIJOUJI DE GN)

Comics & Graphic Novels

Martin, Michael R.

Orndorf, Adam

Humphres, Aaron

Manga

Digital Manga Publishing

<ul><li>The young staff at the Cafe Kichijouji is a colorful bunch. They're the source of continual headache for the poor cafe master who oversees them all. In this volume, however, the cafe staff is beset by troublesome children - from the lost little girl Reina to the gang of bratty thugs who seem to have a grudge against Maki and Toku, the guys have their hands full. Even when they're just planning an outing to view cherry blossoms, the wackiness at the Cafe Kichijouji never ends. </li></ul>

Cafe Kichijouji De Volume 2 (CAFE KICHIJOUJI DE GN)

Caruso, Dino

Whitley, Jeremy

<ul><li>The staff at Cafe Kichijouji are a wacky bunch. When five guys of wildly different personalities get together, every day is a day full of raucous mayhem. They're the source of continual headaches for the poor cafe master who oversees them all. From disastrous shopping excursions to dealing with demonic scone batter, the wackiness at the cafe never ends. Even the most menial activities are fraught with disaster and weirdness when these five are around. Look behind the scenes at what no customer has seen before at the Cafe Kichijouji! </li></ul>

Cafe Kichijouji De Volume 1

Graphic Novels

This book examines the struggles of those suffering from Minimata disease, eponymous with the Japanese city in which a Chisso factory released methylmercury into the Shiranui Sea, leading to widespread poisonings. Yuki Miyamoto explores Minimata sufferers' struggles, examining their physical pains as well as the emotional plight of having lost their loved ones, their livelihood, and fellowship in communities, to the illness. Miyamoto's analysis focuses on the philosophies and actions of a group, Hongan no kai, comprised of Minamata disease sufferers and their supporters in 1994. Relying on the group's newsletter, "Tamashii utsure," (Transferring the spirit), this monograph explores the ways in which Hongan no kai members have come to terms with their experiences as well as their visions of "a world otherwise" (janaka shaba), where ontology, epistemology, and worldviews are construed differently from those of this modern world.

A World Otherwise: Environmental Praxis in Minamata

History

Asia

Lexington Books

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