Managing Information and Knowledge in the Public Sector

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

Business & Money

Milner, Eileen

Management & Leadership

Routledge

Down to earth and taking into account the critically important characteristics unique to public services, this is an illuminating text for anyone working, or thinking about working, in the public sector.

Computers & Technology

Lessons in Leadership

Using international case study material, this book examines how ideas of visionary leadership have been developed and discusses their applicability to the public sector. The book covers: <ul>
<li>the tensions that can arise between administrative/bureaucratic traditions and the leadership styles required today</li> <li>the relationship between political leadership and organizational leadership</li> <li>different approaches that have been adopted by public service leaders in organizations around the globe and their level of success</li> <li>the extent to which existing theories of leadership are appropriate for a new management context.</li>
</ul>
A welcome addition to the current literature, this book will be invaluable reading for students of public administration as well as practitioners and policy makers in the public services.

Lessons in Leadership: Meeting the Challenges of Public Service Management

JOYCE, PAUL

Health, Fitness & Dieting

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Books by Milner, Eileen