<p>This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.</p>

Successful Service Operations Management with CD-ROM

Business & Money

Pullman, Madeleine

Metters, Richard D.

King-Metters, Kathryn H.

Management & Leadership

South-Western College Pub.

<p>Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.</p>

Successful Service Operations Management (with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac )

Walton, Steve

Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)

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