Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)

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Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card) image
ISBN-10:

0324661185

ISBN-13:

9780324661187

Edition: 2
Released: Jan 14, 2008
Format: Hardcover, 432 pages

Description:

Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.

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