Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. 'They conclude that increased coordination of public services is better achieved through federated rather than integrated services. This recognizes the infrastructural nature of information systems and the essential role of co-production in the future evolution of digital government.

Digital Government at Work: A Social Informatics Perspective

Business & Money

Wilson, Rob

McLoughlin, Ian

Management & Leadership

Oxford University Press

Technological Change at Work

Politics & Social Sciences

Clark, Jon

Social Sciences

Open University Press

"Automate or Liquidate" has been a popular cry in British industry. In "Technological Change at Work" Ian McLoughlan and Jon Clark focus on automation in its most pervasive contemporary guise - computing and information technologies. They draw upon and evaluate the large body of evidence - including examples from their own research and the growing body of evidence from Britain - suggesting that popular views do not always reflect the complex choices and issues that arise when these technologies are introduced. The authors present their own "processual" framework for understanding technological change and its outcomes, and devote attention to the independent influence of the technology itself. They conclude that choices are not as tightly constrained by commercial and technical imperatives as popularly believed. Nevertheless, managers and unions still have a lot to learn in devising the most effective methods of introducing and working with new technology. This revised and extended edition examines the latest research findings, critically evaluates trends towards "flexible specialization" and "human resource management", and places the British experience of technological change at work in a comparative context.

Economics

Open Univ Pr

Book by McLoughlin, Ian, Clark, Jon

This work documents the decline of collective industrial relations and examines the emergence of new "human resource management" techniques as a non-union alternative. It presents the findings of a large-scale study of non-union industrial relations in Britain.

Enterprise Without Unions: Industrial Relations in the Non-Union Firm (Managing Work and Organizations)

Gourlay, Stephen

Managing Complex Projects (Routledge Studies in Technology, Work and Organizations)

Concerned with the management of complex long-term engineering projects, this important volume, of great interest to postgraduate students of business, technology management and engineering, reports on a set of rich, novel and unique findings concerning the conduct and management of three high profile and complex projects. The major investments which constitute complex long-term projects represent an increasingly important source of economic activity, often with particularly significant consequences for economic growth and public policy. This informative volume expertly contributes to broader debates concerning new organizational forms, knowledge management and organizational learning and the management of innovation in project-based settings.

Managing Complex Projects: Networks, Knowledge and Integration (Routledge Studies in Technology, Work and Organizations)

Vaughan, Roger

Alderman, Neil

Ivory, Chris

Thwaites, Alfred

Routledge

The Process of Technological Change: New Technology and Social Choice in the Workplace (Cambridge Studies in Management, Series Number 11)

Based on a five-year study of aspects of British Telecom's extensive telephone exchange modernization programme, this book examines the main issues that arise during the introduction of technological change in the workplace.

King, Robin

Rose, Howard

Cambridge University Press

Book by Clark, Jon, McLoughlin, Ian, Rose, Howard, King, Robin

Applied Speech and Audio Processing is a MATLAB-based, one-stop resource that blends speech and hearing research in describing the key techniques of speech and audio processing. This practically oriented text provides MATLAB examples throughout to illustrate the concepts discussed and to give the reader hands-on experience with important techniques. Chapters on basic audio processing and the characteristics of speech and hearing lay the foundations of speech signal processing, which are built upon in subsequent sections explaining audio handling, coding, compression, and analysis techniques. The final chapter explores a number of advanced topics that use these techniques, including psychoacoustic modelling, a subject which underpins MP3 and related audio formats. With its hands-on nature and numerous MATLAB examples, this book is ideal for graduate students and practitioners working with speech or audio systems.

Applied Speech and Audio Processing: With Matlab Examples

Engineering & Transportation

Engineering

Creative Technological Change: The Shaping of Technology and Organisations

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Books by McLoughlin, Ian