A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

Service Providers ASPs, ISPs, MSPs, NSPs, and WSPs: A Wiley Tech Brief

Computers & Technology

Matthews, Joseph R.

Gillespie, Mary Hellen

Web Development & Design

John Wiley&Sons, Inc.

Book by Peter Hernon, Robert E. Dugan, Joseph R. Matthews

Getting Started with Evaluation

Hernon, Peter

Dugan, Robert E.

Reference

ALA Editions

Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data's usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A companion volume to the authors' earlier book Getting Started with Evaluation, this guide illustrates how to use the data to support value, collection use, benchmarking, and other best practices. This important resource
<ul>
<li>Identifies key metrics in ACRLMetrics and PLAmetrics</li>
<li>Demonstrates how to perform techniques for developing and using metrics</li>
<li>Offers exercises that illustrate how to produce meaningful metrics and reports, accessible via a free web portal</li>
<li>Shows how to move towards outcomes assessments while simultaneously embracing value</li>
<li> Includes numerous examples to guide readers through the data services' web interfaces screen-by-screen</li>
</ul>
Managers at academic and public libraries, administrators, and library trustees will find this book a vital tool for accountability and advocacy.

Managing with Data: Using ACRLMetrics and PLAmetrics

This book explains the concept of adding value and shows staff at libraries and other organizations why they need to take steps now to ensure they are adding new value to their communities―whether it be a local town or neighborhood, a faculty and student body, or a school.
Value is at the core of every organization's purpose. Without value, organizations die. Libraries―as well as museums, archives, and galleries―have traditionally added value to their communities through their collections and services, but yesterday's collections and services are no longer enough. In order to remain sustainable, today's libraries, archives, museums, and galleries must explore new ways to add value that resonate in the lives of their customers.
This unique book explains how addressing the "5 C's" of adding value―content, context, connection, collaboration, and community―enables organizations to find new ways to invigorate their services, better serve their communities, and thrive today and tomorrow. It addresses adding value in the context of other key topics, such as crowdsourcing, embedded librarianship, makerspaces, self publishing, and repurposing spaces. Filled with charts, tables, screenshots, and other visual representation, this is a useful and provocative guide that anyone interested in vesting in the successful future of libraries, archives, and museums needs to read.
 • Helps managers and administrators create long-range plans for sustainability and growth
• Offers real-life models of libraries that have successfully implemented concepts of the value-added organization
• Fills a gap in the literature as the only book written specifically for librarians on the topic of adding value
• Presents important information and guidance for those who work in all types of libraries, archives, and museums as well as administrators, board members, and other stakeholders who are interested in the future of these vital community resources
• Includes color charts, website screenshots, and other visual representations that clarify key concepts and points

Adding Value to Libraries, Archives, and Museums: Harnessing the Force That Drives Your Organization's Future

Business & Money

Industries

Libraries Unlimited

Information systems are central to libraries, and managing information systems is critical to serving library communities. Both a textbook for LIS courses and a handbook for practitioners, this volume thoroughly addresses modern libraries' challenges of integrating information technology. 
Written by Joseph R. Matthews and Carson Block, both experts on library information systems, this book describes the evolution of library information systems, their enabling technologies, and today's dynamic IT marketplace. It explains specific technologies and related topics, including standards and standards organizations, telecommunications and networks, integrated library systems, electronic resource management systems, repositories, authentication and link verification, electronic resources, and nextgen library systems.
Readers will also learn the latest about information systems management, covering technology planning, basic technology axioms, the impact of technology on library services, system selection and implementation, system usability, and general technology management. The final section considers current trends and future developments in LIS, including those related to mobile devices and apps as well as the growth of digital libraries.
 • Covers all aspects of library information systems within a broad context 
• Written to be easily understandable and informative to a wide readership, including LIS students, library administrators, and managers, regardless of technical background or knowledge
• Fully addresses current practice while also offering a glimpse into future trends in this quickly changing field, helping practitioners and future practitioners keep abreast of the field
• Perfectly suited as a text for courses in LIS and as an everyday reference for practitioners

Library Information Systems (Library and Information Science Text Series)

Politics & Social Sciences

Block, Carson

Social Sciences

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.
It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. 
The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. 
The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
 • Helps librarians to thoroughly examine their libraries' services toward making improvements
• Enables librarians to answer with authority the question "what difference do we make?"
• Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services
• Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult

The Evaluation and Measurement of Library Services

Written by one of America's leading automation gurus, this timely, comprehensive manual discusses how libraries of all sizes and types can benefit from an Application Service Provider (ASP). Using high-speed Internet networks, these systems allow libraries to outsource basic and advanced technology functions like public Internet access, online catalog functions, automated circulation, as well as core business functions like payroll and account payable. ASPs can significantly reduce both the time, expense and hassle associated with maintaining an information technology infrastructure. They can connect even a small library with the tools that power the operation of larger libraries. They also can provide the flexibility and affordability that enables libraries of all sizes to quickly take advantage of state-of-the-art software. Find out what you should know to analyze costs and benefits. Explore delivery service options, how to develop effective service agreements and more. Includes ASP Resources and glossary. If you've been looking for an explanation of what ASPs do and how they relate to library operations, this is the book for you.

Internet Outsourcing Using an Application Service Provider: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Networking & Cloud Computing

Neal Schuman Pub

This book will be well placed on the shelves of the many libraries faced with the complexities that information technology developments bring to the library. Giving a useful overview of library systems-from their history to current trends in the technology and marketplace that serve libraries-this book includes coverage of telecommunications, standards, planning, managing technology in libraries, system selection, and more. Specifically designed for core units in library automation and information systems, this text gives students a comprehensive overview of one of the most critical areas of library operations, and enables them to take the lead in managing the complexities that information technology brings to the library. Giving important insight into library information systems-from their history to the latest technological trends and information about the marketplace that serves libraries-this book includes coverage of standards, planning, managing technology in libraries, system selection, an

Library Information Systems: From Library Automation to Distributed Information Access Solutions (Library and Information Science Text Series)

Kochtanek, Thomas R.

Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations―often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management.
Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library―an essential guide no special librarian should be without!

The Bottom Line: Determining and Communicating the Value of the Special Library

See the best price to sell, buy, or rent books by Matthews, Joseph R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Matthews, Joseph R.

See the best price to sell, buy, or rent books by Matthews, Joseph R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Providers ASPs, ISPs, MSPs, NSPs, and WSPs: A Wiley Tech Brief

Getting Started with Evaluation

Managing with Data: Using ACRLMetrics and PLAmetrics

Getting Started with Evaluation

Adding Value to Libraries, Archives, and Museums: Harnessing the Force That Drives Your Organization's Future

Library Information Systems (Library and Information Science Text Series)

The Evaluation and Measurement of Library Services

Internet Outsourcing Using an Application Service Provider: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Library Information Systems: From Library Automation to Distributed Information Access Solutions (Library and Information Science Text Series)

The Bottom Line: Determining and Communicating the Value of the Special Library