Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results-oriented organizations. Readers will learn how to maintain the on-going quality process by focusing on leadership systems, strategic planning, customer relationships, information and analysis, human resource development, process management, and supplier partnerships.

Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria

Business & Money

Marton, Robert J.

Management & Leadership

Government Institutes

See the best price to sell, buy, or rent books by Marton, Robert J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Marton, Robert J.

See the best price to sell, buy, or rent books by Marton, Robert J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria