Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government

Quality Wars: The Triumphs and Defeats of American Business

Business & Money

Main, Jeremy

Management & Leadership

Free Press

Driving Change: How the Best Companies Are Preparing for the 21st Century

A scholar at America's top business school describes a framework, based on six years of world-wide research, for a company to become and stay successful in the twenty-first-century global economy created by rapid advances in information technologies. 20,000 first printing.

Wind, Jerry

Provides a step-by-step framework for achieving the qualities the authors have defined as necessary for a successful company. The book examines each characteristic of a successful business in the future, both in history and then briefly in action, covering what went wrong and what went right. The book also stresses the need for and integrated and holistic approach and the importance of sound business management.

Wind, Jerry Yoram

Kogan Page.

The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs, including Charles Clough of Nashua, Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken of Milliken, Ray State of Analog Devices, and John Young of Hewlett-Packard, in addition to hundreds of other senior executives, workers, labor representatives, city officials, military officers, and hospital administrators. Through their experiences, Main reveals what works and what doesn't work when an organization attempts the transforming leap into Total Quality Management. Their message comes through loud and clear: it is a tough battle, but persistence can win priceless rewards. The notable successes at BancOne, L.L. Bean, Ford, Hewlett-Packard, Motorola, Saturn, Solectron, and Xerox prove it. However, Main shows that Motorola and Hewlett-Packard, among the earliest and best practitioners of total quality, are still finding obstacles to overcome. And some other early converts, such as Florida Power &amp; Light, have stumbled badly along the way. Main's vivid descriptions of these setbacks capture the difficulties inherent in implementing a total quality system. His dramatic accounts of success and failure at companies such as Milliken and Intel convey valuable knowledge that is otherwise gained only by actual experience. The way to achieve the "new quality" of today, Main shows, is through a full commitment to TQM. He reveals through the experiences of these companies that TQM is not just a management tool, as it has often been used, but a management philosophy that is indispensable in attaining a high level of quality -- now a requisite for competing successfully. With the collaboration of the Juran Institute, Main demonstrates how TQM has transformed companies by improving quality at all levels. The accounts of these triumphs are direct evidence that world-class quality is attainable by American industry, and will inspire and point the way for executives, managers, and government officials in their timeless pursuit of total quality.

Economics

See the best price to sell, buy, or rent books by Main, Jeremy. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Main, Jeremy

See the best price to sell, buy, or rent books by Main, Jeremy. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Quality Wars: The Triumphs and Defeats of American Business

Driving Change: How the Best Companies Are Preparing for the 21st Century

Driving Change: How the Best Companies Are Preparing for the 21st Century

Quality Wars: The Triumphs and Defeats of American Business