Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyze what it is that makes others tick.

Dealing with Difficult People in a Week

Business & Money

Salter, Brian

Langford-Wood, Naomi

Management & Leadership

Hodder&Stoughton

Critical Corporate Communications :A Best Practice Blueprint Naomi Langford-Wood and Brian Salter A good flow of information is essential to all businesses that succeed. The latest Fast Track title is a practical and comprehensive guide to getting the very best out of your corporate communications. It deals with all the different methods of internal and external corporate communication available - letters, fax, email, text, WAP, internet, telephone, face-to-face, and even body language and other non-verbal signals - and shows how best to utilise them within your organisation. Best practice examples are given as well as advice for implementation via a communications audit. Author: Naomi is an entrepreneur and professional business writer; Brian Salter spent many years as a professional broadcaster and presenter with the BBC, and was formerly head of communications at the Institute of Directors. They are co-founders of the Topspin Group and have co-written over 15 books. Readership: Mid to senior level executives in strategic, corporate communications, PR, and marketing roles; consultants, trainers, business advisers, and owner-managers of SMEs. ISBN:0470 84763 8 208pp (pr) GBP 14.99 US 24.95 EUR 24.80 Sep 2002

Critical Corporate Communications: A Best Practice Blueprint (CBI Fast Track)

wiley

Simple Guide:Internet; Searching the Web; PCs; Office 2000; Windows 98; Using Spreadsheets; Internet Research and Flash 5

Penfold, R.

Dreyfus, Michel

Fouchard

Steven, Linda

Cassade, Manon

Spence, Mr Greg

PRENTICE/HALL

Learn to deal with difficult people in just seven days and advance your career!  Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, Dealing with Difficult People In a Week  quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for--let this book put you on the fast track to success!

Dealing with Difficult People In a Week A Teach Yourself Guide

Business Culture

McGraw–Hill Education

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