<i>Building Professional Services</i> is the first comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. It covers strategy, tactics, and operations; identifies key success factors; and offers expert guidance on professional services in "product-centric" companies. Coverage includes planning, metrics, solutions development, organization, project delivery, infrastructure, and more.

Building Professional Services: The Sirens' Song

Computers & Technology

Kern, Harris

Lah, Thomas E.

Peterson, Mitch

O'Connor, Steve

Business Technology

PRENTICE/HALL

<p>Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.</p>

Mastering Professional Services

Business & Money

Management & Leadership

Professional Services Pr

See the best price to sell, buy, or rent books by Lah, Thomas E.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Lah, Thomas E.