New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like “the customer is always right.” With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better? New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same. In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective-changing insights and case studies, you will learn how the world’s best performing companies have changed the game through service—and how you too can follow this proven path to an uplifting transformation.

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Business & Money

Kaufman, Ron

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Evolve Publishing

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Ron Kaufman Companies

Whats going UP? 
Quality service, excellent service, world-class, tip-top, red-carpet service. Impeccable, unbelievable, spectacular service. 
Everyone is talking about SERVICE. Heres why! 
Delighted customers are more loyal, come more often, spend more money and tell their friends about you. 
That means more pleasure and more profits for you. 
Angry customers leave in a hurry, cancel orders, upset your staff and tell negative stories about you. 
The benefits of your service going UP are clear. But how do you make it happen? 
This fun-to-read, easy-to-use book shows you clearly what to do, plus how to do it and why: proven strategies and practical action steps to successfully UP Your Service! 
Packed with practical examples, high-value learning and hundreds of new ideas to help you: 
* Build a mindset and a toolset to bring your service UP! * Develop a service culture that sizzles and succeeds * Apply proven techniques to get closer to your customers * Polish your perception points to create positive impressions * Leverage customer value dimensions for long-term profits * Achieve surprising and unbelievable! service standards * Increase customer loyalty with effective service recovery * Discover the hidden power in service guarantees * Enjoy the results and winning reputation you deserve

UP Your Service!

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Ron Kaufman Pte Ltd

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Books by Kaufman, Ron