Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists―rather than marketing managers―the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Operations Management in Service Industries and the Public Sector: Text and Cases

Business & Money

Morris, Barbara

Johnston, Bob

Voss, Christopher

Armistead, Colin

Management & Leadership

wiley

Music by Bob Johnston and Nancy White Book by Jeff Hochhauser Lyrics by Nancy White, Bob Johnston and Jeff Hochhauser Based on the novels Anne of Avonlea and Anne of the Island by L.M. Montgomery Based on the sequel novels to Anne of Green Gables, this new Canadian musical continues the story of Anne Shirley's life. Set in the village of Avonlea and at Redmond College in Halifax, Anne and Gilbert follows Anne's journey to young adulthood and her romance with high school academic rival, Gilbert Blythe. Gilbert is in love with Anne, but she seems to be immune to his declarations of love. In the end, Anne realizes what everyone else already knows: that Gilbert is the love of her life. "Anne and Gilbert is a marvel." - The Toronto Star "When the curtain fell, I was disappointed to see it all end." - Variety "It is funny, charming, and musically and visually sensational. Writers, Jeff Hochauser, Nancy White, and Bob Johnstone...have succeeded in grand fashion. Refreshingly modern, Anne &amp; Gilbert is magically artistic, and oh so romantic!" - The Buzz "Heartwarming, tear-inducing, thoroughly satisfying" - The Halifax Chronicle Herald

Anne & Gilbert

Hochhauser, Jeff

Romance

Concord Theatricals

Motorist's Paradise

Crafts, Hobbies & Home

Crafts & Hobbies

Bob Johnston & Derek Stuart-Findlay

This book is a follow-on to 'Blood and Brown Water'. After finishing the first book I realized that the chapter about the Liberty Bridge not only needed a better explanation but, a lot of it needed to have more information supplied by my returning memory with additions from friends. In the after-truth of Vietnam the entire futility of what happened there should be explained better...shown on a clearer cleaner light. This book goes deeper into the days down at the bridge. We were Navy supporting Marines, United States Marines. We served with them and along side of them but we weren't them. This gives a better insight of how we lived down there, how we survived from day to day and how others fought and died around us...on both sides. It shows the frustration and, sometimes, the absolute futility of daily life in a place which, while only about 35 miles from Da Nang, may as well have been on the dark side of the moon.It was fairly easy to write because, after the chore of remembering things, it's all fact. The hard part was getting past some of the sorrow that I carry to this day.

Heart of War: The Bridge at the End of The World

History

Military

Independently published

This is both a personal account of 3 years hauling whatever had to be moved on the rivers of the I-Corps Area of Vietnam; from 1965 to 1968 but also some history of what was the 'Lighterage' division (Coastal Operations) of NSA Da Nang. The US Navy kept no records of what our crews on the LCM (Mike) 8 boats did or where they served along with no records of what boat a particular person was assigned to. There's a whole list of our guys who were killed or wounded in direct support of most operations from 1965 to 1972. Small groups of our boats lived and died on the rivers where we did our job on; unlike our counterparts at the main support units, we were there 24/7. We took the rockets, the mortar fire and the artillery fire from the enemy at night. We stood perimeter watch with the Marines who were our security and were also supported by us. Sometimes our guys fought along side of them repelling ground attacks and died with them. Then, the next day, we boarded our boats and took 5 or 6 more loads up the river...many days like driving along in a shooting gallery, in a minefield. The rivers were all brown; the blood was all red. With little support of our own we lived like Pirates (part of the time), some days it was like Gilligan's Island, others it was like a bad episode of McHale's Navy. On about any day, anything you did could get you killed and, sometimes did. For our effort our unit was decorated; decorated and ignored by history...hung out to dry...on a dirty brown river. This book is part of that history.

Blood and Brown Water: I'm Not a Tourist, I Live Here

Biographies & Memoirs

Historical

Uncle David and Simon are going to get married! There’s lots to do, from making the invitations to arranging the decorations, but when the wedding rings go missing just before the ceremony, Bear the dog has to use all of his special skills to help save the day!\nA fun and engaging picture book and a heart-warming celebration of love, family, weddings and marriage equality.

Our Big Day

Children's Books

Growing Up & Facts of Life

The O'Brien Press

Vera-Ellen should have been one of Broadway and Hollywood’s most enduring stars. She was a fine dramatic and light comedic actress, and was considered by a number of authorities to be the greatest all-around dancer of her generation. And for a brief moment in 1950, she was an American household name, as famous as Babe Ruth, Joe DiMaggio or General Douglas MacArthur. She could do tap, toe dancing, adagio, modern dance (formerly known as dramatic dancing), comic dancing, partnered dancing, prop dancing, Apache dancing and advanced acrobatics. She could also sing well enough to be featured on Broadway and television. Her obsessive perfectionism was legendary; nobody worked harder on a routine or accomplished it with greater attention to detail. Not only were each of her steps perfect but the transitions from step to step were flawless and remarkably beautiful to observe. Like Fred Astaire, who admired her, she had the ability to make each complex routine seem effortless, as if she were expressing herself spontaneously. 
Vera-Ellen's work in films such as On The Town, White Christmas, Words and Music, Three Little Words, The Belle of New York and Call Me Madame will never be forgotten by film musical fans. This much anticipated biography will not disappoint those fans.

Vera-Ellen: The Magic and the Mystery

Soren, David

Banasiak, Meredith

Arts & Literature

Luminary Press, a Division of Midnight Marquee Press, Inc.

Old Fool's Gold: Finding The Precious Things In Life

Literature & Fiction

Genre Fiction

M is for Medical (A to Z of Horror)

Herzog, Carlton

Seymour, Jack

Mendees, Tim

Sanders Jr., J. Benjamin

Huntington, Sarah Jane

Traum, P.S.

Hanifen, Kay

Mazza, Jarrett

Goldsmith, Rosalind

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