Little in the current world is simple. Nothing comes in a box for us to add water and stir. There are those, however, who have been successful and who are willing to share their success. The messages in The Public Health Quality Improvement Handbook are from leaders, physicians, practitioners, academics, consultants, and researchers who are successfully applying the tools and techniques they share. The chapters are written to support the leaders and workforce of our public health community. This book, a collaboration between ASQ and the Public Health Foundation, is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states. There has never been a better time or a more needed one for us to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively using quality improvement tools and techniques, we can and will improve our nation s health.

The Public Health Quality Improvement Handbook

Business & Money

Ron Bialek

John W. Moran

Grace L. Duffy

Insurance

Asq Pr

The purpose of this book is to introduce the concepts embedded in quality function deployment (QFD) and Lean-Six Sigma to help Public Health professionals implement quality improvement within their agencies. The tools and techniques of QFD and Lean-Six Sigma are designed to augment a robust PDCA or PDSA problem-solving process, not replace it. The tools and techniques of QFD and Lean-Six Sigma can help problem-solving teams by providing insight into customer needs and wants, design and development of customer-centric processes, and mapping value streams. Both QFD and Lean-Six Sigma focus on doing the most with the resources we have. Each of these megatools supports efforts to expand our community support programs and to increase the effectiveness of internal capacities. This dual external/internal focus offers an excellent partnership of quality improvement tools for Public Health. In this book the authors have modified the QFD process and Lean-Six Sigma methodology so they are aligned with the needs and differences in Public Health design and delivery of products and services. Where these modifications are present, they are explained so readers will understand the change from what might be seen in an industrial or healthcare application of the same

Quality Function Deployment and Lean-Six Sigma Applications in Public Health

Medical Books

and William J. Riley

Administration & Medicine Economics

Quality Press

Developed by the Public Health Foundation (PHF) and written by PHF Senior Quality Advisor John Moran and Quality Expert Grace Duffy, this resource includes 75 Quality Improvement (QI) tools, defines the purpose of each tool, and provides guidance on when and how to use each one. It is essential for health departments and others to use QI tools to fulfill their missions, apply for accreditation, improve the health of their communities, and become more efficient and effective. This Encyclopedia includes basic and advanced tools - many that aren't available elsewhere in print, including: · Continuum of Quality· Five Whys· Gantt Chart· Purpose Principe· Stakeholder Analysis

Public Health Quality Improvement Encyclopedia

Reference

PUBLIC HEALTH FOUNDATION

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Books by John W. Moran