<p>This book is a roadmap that any organization can follow as it strives to inspire employees and ultimately win the hearts of their customers.  Anyone in a customer-focused business really must read this book!This item is placed in protective moisture and dust resistant wrap by seller before shipping.</p>

Customer Mania! It's Never Too Late to Build a Customer-Focused Company

Business & Money

KEN BLANCHARD

Jim Ballard

Fred Finch

Processes & Infrastructure

Free Press

Stop a moment: A group leader's handbook of energizing experiences

Self-Help

Relationships

Irvington Publishers

<p>What does raising children have to do with training killer whales? More than you'd think. Mega-selling author Ken Blanchard teams up again with his Whale Done coauthors to show how positive reinforcement techniques used by trainers at Seaworld can help parents bring out the best in their children.</p>

Whale Done Parenting: How to Make Parenting a Positive Experience for You and Your Kids

Thad Lacinak

Chuck Tompkins

Berrett-Koehler Publishers

Whale done! - Von Walen lernen

Mosaik bei Goldmann

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Books by Jim Ballard