New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams  * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on   The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

ITIL V3 Factsheet Benchmark Guide

Ivanka Menken

Claire Engle

Michael Wedemeyer

Emereo Pty Limited

ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course

Tim Malone

Gerard Blokdijk

Cloud Testing Complete Certification Kit - Core Series for It

2009 Edn ITIL® (Information Technology Infrastructure Library) V3 Factsheet Benchmark guide including 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps & 29 other diagrams, for organizational IT Service Management.

ITIL V3 Factsheet Benchmark Guide : An Award-Winning ITIL Trainers Tips on Achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management, Second Edition

IT Service Catalog Process Management Templates and Examples Workbook - the Service Catalog Planning, Implementation and Maintenance Guide - Second Edition

ITIL V3 Foundation Complete Certification Kit - Third Edition : Study Guide Book and Online Course

Transform and Grow Your Help Desk into a Service Desk within Service Operation : Service Desk, Help Desk Best Practice within Service Operation

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to preparing for your ITIL v3 OSA exam.  This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.  Can you imagine valuing a book so much that you send the author a "Thank You" letter?  Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above.  This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability OSA exam on your FIRST try.   Done the ITIL V3 Service Capability OSA course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability OSA Exam.  Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - the How to Pass on Your First Try Certification Study Guide - Second Edition

Cloud Computing: The Hot tech certification that will boost your career.Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job.Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey of more than 22,000 IT professionals, covering some 170 certifications, the most valuable certificates today settle mainly into two camps: architecture and security. Cloud Computing certification falls into the architecture category.Employers spend less on training, but employees want it as insurance. IT workers and companies want it. Certification-seeking students want to keep themselves marketable. Certifications play an important role in a tough hiring environment. When faced with two comparable candidates, a hiring manager can be swayed by a certification. The person who gets the job usually has the certification.Cloud Computing Certification is the most influential one for years to come, the one that will grow the fastest, the one that will show the true future of IT certification. It’s the one that will rise the fastest.If you’re looking for yet another sign that Cloud Computing is becoming a real player, then you’ve got it. So how did Cloud Computing Certification break through to the top? Having a stellar reputation never hurts, and The Art of Service is well known for the quality of its IT Certification programs, which tests candidates’ hands-on skills. Cloud Computing Certification is a truly challenging certification, It carries a lot more respect than others in the market.But the title wouldn’t go anywhere unless its skills were seen as marketable. And high-level Cloud Computing skills may be more marketable than some might think. These days demand for a great Service/Architecture/Cloud Computing person outstrips the demand for general Microsoft administration skills. It’s highly recommended to look at Cloud Computing Certification with keen interest.This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the Cloud Computing Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.* Real-world scenarios put what you've learned in the context of service solutions. * Thought provoking questions to challenge your thinking and understanding. * Exam Essentials in each chapter helps you zero in on what you need to know. * Includes practice exam questions. * A Real World Guide to Cloud Computing Skills. * Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Management.* Practice what you've learned with challenging Cloud Computing Foundation exam style questions.Based on specific exam objectives - use this as a lab manual for certification preparation.

Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition

The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards.  Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, Guidance on scope definition and applicability of ISO/IEC 20000-1. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition

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Books by Ivanka Menken