<p>'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.</p>

Six Sigma for It Management - A Pocket Guide (ITSM Library Pocket Series)

Itsmf

Computers & Technology

Van Haren Publishing

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Books by Itsmf

See the best price to sell, buy, or rent books by Itsmf. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Six Sigma for It Management - A Pocket Guide (ITSM Library Pocket Series)