Designing and Transforming IT Organizations is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects. The areas to be covered range from designing and transforming IT organizations in general, to detailed guidance on organizing service level management, change management, incident management, application management and security management. Key focuses: Failure of IT service management projects has often been due to organizational issues. There are lots of books about ITSM, but almost none about the organizational issues of implementation projects. This book builds on the knowledge of many experts from all over the world, on theory, and extensive practice of two decades of IT service management and ITIL. Provides clear structures that can be reused and applied in your own practice - it follows straight-forward definitions, and uses examples and case studies to illustrate how organizational change works in practice. Above all, it provides you with a fundamental understanding of how organizations are designed and developed with a set of instruments that you can use in your own practice. Employees are the core of an organization, so the human factor receives extensive attention. Attention for the 'people factor' is growing fast. Everyone seems to understand that focusing on process definitions and tools is not sufficient to create a mature service organization. But practical guidance was not easy to find, until now. Offers a coherent set of concepts and terminology, including roles, role structures, job descriptions, processes, tasks, responsibility, authority, profession, skills, responsibility matrices (RACI), human factors, Attitude/Behaviour/Culture (ABC), separation of duties, conflict of interests, et cetera. Also, the aspects of accountability and governance are discussed, because an IT service management organization has its place in governance, and accountability has to be ensured.Contents include:Chapter 1: ContextChapter 2: OrganizationChapter 3: RolesChapter 4: Accountability Chapter 5: Human factorChapter 6: GovernanceChapter 7: Organization development and designChapter 8: Example: organization improvement using teamsChapter 9: Organization changeChapter 10: Implementation approach for ITSMAssure the success of your future IT service management projects by applying the instruments of this unique book.

Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures

Inform-IT

Job Ten Hagen

The Stationery Office

<p>Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement ….and much more!</p>

Foundations Of ITIL (Volume 3)

Business & Money

Management & Leadership

Van Haren Publishing

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