<p>Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of hotel, restaurant and travel/tourism management. The cases deal with a variety of managerial topics including decision making, communication, compensation, planning, discrimination, performance appraisal, organization design, sexual harassment, ethics and group dynamics. Section introductions, case headnotes and questions are designed to aid students in analyzing diverse situations.</p>

Cases in Hospitality Management: A Critical Incident Approach

Business & Money

Hinkin, Timothy R.

Industries

wiley

<i>Cases in Hospitality Management: A Critical Incident Approach, Second Edition</i> is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it.  This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis.   Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.

Cases in Hospitality Management: A Critical Incident Approach, Second Edition with Fnd HR Mgmt 12E for JWU Set

See the best price to sell, buy, or rent books by Hinkin, Timothy R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Hinkin, Timothy R.

See the best price to sell, buy, or rent books by Hinkin, Timothy R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Cases in Hospitality Management: A Critical Incident Approach

Cases in Hospitality Management: A Critical Incident Approach

Cases in Hospitality Management: A Critical Incident Approach, Second Edition with Fnd HR Mgmt 12E for JWU Set