A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. 
The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. 
<ul>
<li>Achieve clarity and directness in your communications</li> <li>Deal with anger, stubbornness and defensiveness</li> <li>Develop the skills to manage immediate crises</li> <li>Set priorities, and build a foundation of strong communication</li> </ul>
Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

Dealing With The Tough Stuff: How To Achieve Results From Key Conversations

Business & Money

Hill, Alison

Hill, Darren

Richardson, Sean

Management & Leadership

wiley

Bring out the best in your&nbsp;hybrid&nbsp;team with this invaluable resource Work from Anywhere delivers practical strategies and actionable guidance on how to develop a high performing team and business in a remote and distributed environment. Accomplished authors, behavioural experts, and fast-growth business leaders, Alison and Darren Hill, show you how to craft business and culture strategies to bring out the best in your hybrid and remote team members by focusing on both performance and people. You'll learn how to: <ul> <li>Understand the unique psychology, methodology, and technology that makes hybrid teams excel</li> <li>Develop strategies for embedding high performance across your team, no matter where they're located</li> <li>Create rhythms and rituals to keep your team highly motivated and on task, and avoid disengagement</li> </ul> The ability to work from anywhere is no longer just a HR conversation, it is an Executive conversation. Perfect for business leaders working with hybrid teams, Work from Anywhere is also ideal for organizational development executives, cultural transition leaders, business leaders, and entrepreneurs who are responsible for ensuring that employees consistently perform at their best, regardless of location.

Work From Anywhere: The Essential Guide to Becoming a World-class Hybrid Team

How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior—both verbal and nonverbal—plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. <ul>
<li>Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business</li> <li>Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants</li> <li>Zeroes in on ways to uncover the root cause of difficult behavior</li> <li>Shares advice for finding the best way to be assertive in any situation</li> <li>Reveals techniques for depersonalizing conflict and avoiding language that causes conflict</li> </ul>

Dealing with the Tough Stuff: How to Achieve Results from Key Conversations

Wrightbooks

In the UK it is estimated that a third of patients in mental health services have a substance abuse problem, and that half of patients in drug and alcohol services have a mental health problem. Part of Palgrave's Foundations of Mental Health series, this book explores the intertwined issues of substance use and mental health as a social phenomenon and offers a critical, informative guide to understanding dual diagnosis. Written by authors with extensive experience within mental health and drug treatment services, Working with Dual Diagnosis explores areas that are key to understanding the relationship between the two, including: 
<ul>
<li>models for understanding substance use, mental health and the correlation of complex social and psychological factors; 
</li>
<li>treatment processes for working with individuals, groups and families and within a community setting; 
</li>
<li>the historical social, political, economic and legislative context of mental health and substance use; 
</li>
<li>practice implications for dual diagnosis, including how practitioners can work with and promote better treatment, after care and support for those experiencing dual diagnosis issues.</li>
</ul>Enriched with reflective exercises, case studies and key points, this book will inform all work related to dual diagnosis populations within health, social and criminal justice service, and is an essential text for social work, nursing, occupational therapy and probation students.

Working with Dual Diagnosis: A Psychosocial Perspective (Foundations of Mental Health Practice)

Health, Fitness & Dieting

Mental Health

Bloomsbury Academic

This engaging and accessible introduction to social work encourages reflective learning in preparation for practice. Direct linking of key concepts to professional standards ensures that students are able to build up an understanding through context and reflective points, and with an emphasis on diversity, ideology, and preparing for practice, students will benefit from both practical and theoretical guidance. Sections are designed to work as both integrated and standalone resources and the flexible methodology will support a range of courses and learning techniques.

Exploring and Locating Social Work: A Foundation for Practice

Politics & Social Sciences

Social Sciences

Red Globe Pr

As a social worker, you must make sense of complex situations and determine the needs of various individuals. As star constellations offer a guide by which to navigate, social work theories offer ways to make sense of practice. Tackling the major theories used within social work, this book gives a concise and engaging overview of how practice is influenced by each approach described. The book outlines the origins and historical context of social work, which allows the reader to see how theoretical fashions have changed and adapted to certain times, and offers advice on the best way forward for the modern-day social worker. Packed with thought-provoking case studies and reflective questions on each topic, readers will be encouraged to question the theories outlined - a skill crucial to being a truly effective social work practitioner. The book is ideal for quick reference in lectures, on placement or in practice. Whether you're a student, a newly qualified social worker or a 'seasoned' professional, you will return to this indispensable text time and time again. A Brief Introduction to Social Work Theory is also available in audiobook format from audiobook retailers.

A Brief Introduction to Social Work Theory

Howe, David

Fresh, innovative, imaginative, inspirational, this collection of creative ideas will breathe new life into your personal and small group prayer life. Practical and easy-to-follow directions will help you make the most of sharing worship, praise and prayer. This invaluable resource includes various ways of exploring the senses to enrich the prayer experience - using everything from candles and broken pottery to leaves, newspapers, dough and mirrors! It is fully photocopiable. It comes with useful indexes by types of prayer, church seasons, Bible verses and group size.

Multi-sensory Prayer

Scripture Union Publishing

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Books by Hill, Darren