Includes learning objectives; chapter outlines; key terms; fill-in-the-blank, applied learning, and critical thinking exercises; and multiple-choice self-test items.

Study Guide for Steinberg/Bornstein/Vandell/Rook's Life-Span Development

Health, Fitness & Dieting

Henry, Kelly

Psychology & Counseling

Cengage Learning'

Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits

Why do small businesses have such a difficult time surviving and thriving? There are many reasons. Three of the top four reasons for small business failure are the business ran out of cash, didn't have the right team, and were outcompeted. What do these three reasons have in common? They are all directly related to customer service. Customer service has a massive influence on sales and cash flow. Customer service has a direct effect on the attitude and actions of the team running the business. Customer service has a direct impact on a business's competitive advantage. I've used the ideas and principles in this book to build and run three very successful businesses. I've seen these principles transform my clients' businesses, helping them grow, and creating more remarkable success. I didn't write this book on what I've heard about; I wrote this book based on first-hand knowledge and after experiencing the incredible benefits of creating a service culture based business. My goal in this book is to help businesses to go from surviving to thriving and from thriving to dominating. This is accomplished by creating and enhancing customer service and developing a business's service culture and attitude. This is not a book about customer service This is a book about success It's about how to run and sustain a successful business. This book is not just for the companies that are struggling and are on the brink of closing. This book is also for successful companies that are doing well but could be doing even better. This book is for one-person operations or business with 1000's of employees. For the brick and mortar business to the digital business. It doesn't matter the business type because treating customers is the same for every business. You might be thinking this all sounds great, but can improving your customer service really make that big of impact on a business? You don't have to take my word for it. All you have to do is look at some of the most successful businesses on the planet. Companies such as Amazon, Southwest Airlines, Zappos, Apple, and Chick-fil-A have all been built on the foundation of exceptional customer service. What do you have to lose by reading this book? Nothing As you read this book, my promise to you is you'll find simple strategies, ideas, and principles. If you take action and implement them, you'll notice and see a significant change in your business success and the business's atmosphere. It'll be a happier, friendlier, and better place to work.

Self-Help

Personal Transformation

Advantage Publishing Group

Discover the secrets behind making simple homemade appetizers to exotic gourmet desserts from fruits and vegetables. Fine Dining: Caribbean Vegetarian Recipes takes its readers, whether a gourmet chef or an average housewife, on a culinary adventure visiting several regions in the Caribbean. The recipes are precise and easy to follow and on average, preparation time ranges from 30 minutes to 3 hours. As an added bonus, the author reveals the different uses of some of our Caribbean foods. Delicious recipes, simple techniques, and stunning full colour photographs complete this cookbook.

Fine Dining Caribbean Vegetarian Recipes

Cookbooks, Food & Wine

Regional & International

LMH Publishing

"Energy efficiency touches all parts of the economy and lies at the heart of all plausible strategies for addressing climate change. A fascinating range of new technologies and new business models have emerged in the past few years and are rapidly reshaping the field and driving efficiency improvements - many of them completely unexpected. This book provides a fresh look at energy efficiency written in a way that can be interesting to experts and serve as an entry point for novices. With chapters written by recognized experts in their fields of expertise, the book provides readers with a clear perspective on the state-of-the art developments of both new technologies and new approaches to system design and operations in buildings, industry, transportation, and urban design. Strategies for electrification and optimization based on data and powerful algorithms are also explored in depth. The discussion includes new mobility systems, smart buildings, reimagined industrial processes, new materials, and smart grid integration"--

Energy Efficiency - Innovations: Driving Prosperity, Slashing Emissions (World Scientific Series in Current Energy Issues) (World Scientific Current Energy Issues)

Science & Math

Technology

World Scientific

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