The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.

Difficult Conversations: How to Discuss What Matters Most

Business & Money

Stone, Douglas

Patton, Bruce

Heen, Sheila

FISHER, ROGER

Management & Leadership

Penguin??Books

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Business Culture

The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Job Hunting & Careers

From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill\nWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.\nThis book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to:\n• Decipher the underlying structure and challenge of every difficult conversation 
• Raise tough issues without triggering defensiveness 
• Manage strong emotions—yours and theirs 
• Keep your balance no matter how the other person responds 
• Get to the heart of the matter in ways that promote learning and build relationships\nFilled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong? Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds. Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.

Self-Help

Douglas Stone

Bruce Patton

Sheila Heen

Relationships

Random House Audio |

Difficult Conversations

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Reference

VIKING

Helps readers work gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process. 60,000 first printing. Tour.

Viking Adult

Thank God for the Feedback is designed for use as a companion resource to help individuals explore the tools offered in Thanks for the Feedback: the Science and Art of Receiving Feedback Well (Stone &amp; Heen, 2014) in a small group setting. Join others in wrestling with feedback from all areas of life – at work, from your spouse, in-laws or kids, and from each other. This workbook provides an 8-session study exploring the biblical truths behind the practical tools and facilitates discussion for turning even the most frustrating feedback into opportunities to drive your own personal, professional and spiritual growth.

Thank God for the Feedback: Using Feedback to Fuel Your Personal, Professional and Spiritual Growth

Religion & Spirituality

Lin, Elaine

Christian Books & Bibles

Speck Books

Penguin Audio

See the best price to sell, buy, or rent books by Heen, Sheila. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Heen, Sheila

See the best price to sell, buy, or rent books by Heen, Sheila. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Difficult Conversations: How to Discuss What Matters Most

Thank God for the Feedback: Using Feedback to Fuel Your Personal, Professional and Spiritual Growth

Thanks for the Feedback: The Science and Art of Receiving Feedback Well