HIPAA Training Handbook for HIM Staff: Privacy, Security and Patients' Rights Under HIPAA

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HIPAA Security Training Handbook for the Healthcare Staff

OR Surgical Fire Training - DVD w/ 50 Tip Sheets: How to Prevent and Respond to Surgical Fires

Dan Raemer PhD

Your hospital doesn't have to lose millions of dollars every year providing care to the uninsured. Charity care for the uninsured patient population is a universal problem for healthcare providers. Now you don't have to struggle through this controversial issue any longer. Charity Care: Tools for Managing the Uninsured Population provides strategies and case studies you can use to meet the challenges inherent in providing charity care. This comprehensive resource will help you assess risk and develop appropriate policies and procedures to educate your revenue cycle team. Healthcare financial management and consulting expert Sandra Wolfskill, FHFMA, provides best practices, case studies, and sample policies and forms to help you build or refine the foundation of your charity care program. All of the files are included on an accompanying CD-ROM so you can download, customize, and use the tools you need right away. Tools you need to get the job done Charity Care: Tools to Manage the Uninsured Population gives you contemporary insights into the charity care issues you face every day. It provides: - best practices - risk assessments - implementation guides to assist in redesigning your approach to charity-related activities - case studies that highlight what your peers have done to address charity care claim processing Table of Contents Chapter 1: Introduction to charity care issues The human equation Uncompensated care Changes in the charity-care arena Tax exempt status-federal level Chapter 2: Legal background Hospital charges Class action litigation and the uninsured The government reaction to the uninsured Knowing what information is public Chapter 3: Accounting principles and state programs Applicable accounting principles Accounting principles for charity care State laws and programs Chapter 4: Strategies to assess risk and identify opportunities for improvement Identify current charity care processes The risk assessment process Chapter 5: Best practices: The ideal revenue cycle and charity processing Pre-service processing: Scheduled patient workflow Time of service processing: Scheduled patient workflow Time of service processing: Unscheduled patient workflow Post-service processing Charity policies and procedures Charity eligibility processing: Eligibility scales and forms Chapter 6: Implementing contemporary financial assistance policies and procedures Getting started Pre-service process Time of service process Post-service process Communicating with patients and physicians Outsourcing charity processing Chapter 7: Case studies Case study 1: Camden-Clark Memorial Hospital Case study 2: "Hospital"-regional medical center Case study 3: West Virginia University Hospitals and University Health Associates You'll discover strategies to initiate and implement change in the way your hospital delivers charity care, improve operations, and increase patient satisfaction with the hospital's billing and collections operation. Chief financial officers, PFS directors, revenue cycle directors, billing and collection managers, and anyone involved in making decisions about your organization's charity care position will find Charity Care: Tools for Managing the Uninsured Population an invaluable investment.

Charity Care: Tools to Manage the Uninsured Population

Sandra J. Wolfskill FHFMA

As of June 20, 2014, contact hours for nurses are no longer available with this product.Don't be overwhelmed or intimidated by the law!
 A Practical Guide to Legal Issues delivers an easy-to-understand breakdown of the most important legal issues that affect nursing professionals.
Prevent legal problems before they happen!
 As the number of malpractice lawsuits increase, nurses are commonly cited or implicated in cases. That's why it's critically important to know how the law applies to nursing. Only then will you be able to protect yourself, your staff, and your facility from legal risk.
ALL nurses must be equipped to handle legal issues
 Nurse managers and educators listen up! It's your responsibility to teach others how to apply knowledge of the law in everyday clinical situations. That means you yourself must have a thorough understanding of legal issues like:
 - Malpractice and negligence - The legal significance of policies, procedures, and documentation - Dealing with problem employees - Universal nursing liability risks
You're a nurse not a lawyer we understand
It's time to turn to the one and only resource that makes it easy to understand the legal responsibilities that can complicate your work: A Practical Guide to Legal Issues: Skills for Nurse Managers.
In simple terms learn only what you need to know about the law
 You didn't become a nurse because you enjoy studying law. That's why A Practical Guide to Legal Issues: Skills for Nurse Managers breaks down and translates confusing legal jargon into plain English. It's the must-have guide that makes comprehending legal information as painless as possible and offers:
 - Actual cases to which you can relate - Practical tips to decrease liability - Effective strategies to protect yourself and your license - Plain-English explanations of the law - All-encompassing advice on how to deal with pertinent legal issues - Step-by-step instruction on the employment process
Plus, the easy-to-read format allows you to recognize areas of improvement quickly so you can protect your facility from risk and focus your time and energy on the one thing that matters most delivering safe, high-quality patient care.
Sample topics include:
 Learning the language of the law What is legal precedent? What is jurisdiction?
 The law that governs nursing
 Differences between negligence and malpractice
 Practical applications of the law
 Case law Standards of care Restraints and seclusion Use of fetal heart monitors Addressing staffing shortages Mandatory overtime policies Professional liability insurance
 Avoiding illegal discrimination
 Liability and the hiring process
 The legal significance of policies and procedures
 Consistent and fair disciplinary actions
 Universal nursing liability risks
 Practice-specific liability issues
 Emergency room Psychiatric and mental health Obstetrics The liability risks of the nursing shortage
 Protecting yourself and your license
You also get documents, forms, and other tools you can implement immediately!

A Practical Guide to Legal Issues: Skills for Nurse Managers

Dinah Brothers RN JD

Nursing

A Practical Guide to Nurse Management in the ED was written for the new ED nurse manager by a seasoned ED manager, you can trust that it's filled with timely, easy-to-understand and implement ideas, concepts, and tools that will take you from theory to practice.
The nitty-gritty
 Through scenarios, how-to tips, and advice, A Practical Guide to Nurse Management in the ED lets you know what to expect when entering the managerial position and pitfalls to avoid. Inside this book you'll find:
 - Plain language explanations of the fiscal responsibilities that are required of the ED nurse manager - Strategies to prepare new nurse managers or seasoned nurse managers from other departments for the ED environment - Detailed descriptions of the relationships between the ED and other units and providers (e.g., human resource, emergency medical technicians) - Field-tested advice for handling operational issues such as triage, registration, overcrowding, and customer service - Tips for making the ED run efficiently and for dealing with federal regulations specific to the ED (e.g., EMTALA) - Step-by-step guidance on the tasks new ED nurse managers will need to perform (e.g., triage, patient flow, throughput, budgeting) - Provides tools to that explain what separates the ED from other units - Critical thinking activities and case scenarios to help you think through problems that may arise on the job
Exclusively for the "always on the go" ED nurse manager
 Read it, understand it, practice it. With A Practical Guide to Nurse Management in the ED it's just that easy. The content is easy-to-read and easy-to-use no matter what your time constraints are. Adapt and implement the proven strategies presented in this must-have resource today!
Table of Contents
History, organization, and culture - Role(s) - Responsibilities - Education, training, and competency
Transition to management - Early role change - Assessment - Diagnosis - Planning - Intervention and implementation - Evaluation
Continued professional skill development with appropriate clinical correlation - Human resources - Staffing
Budgets and costs - Capital and operating
Operations management - Operational assessment - Collaborative relationships - Performance improvement
Throughput analysis and strategies - Triage - Bedside registration - Capacity management - Functional unit (e.g., fast-track, urgent- and express-care areas)
Information systems - Databases in healthcare - Electronic logs - Patient tracking - Electronic medical records - Management responsibilities
Customer service - Consumer expectations - Survey tools - Problem resolution - Program development and marketing
Risk management and regulatory concerns - Trauma systems and community EMS integration - Federal, state, and local regulations - Developing a corrective action plan
Transition to leadership - 'Passion' - Transformation

A Practical Guide to Nurse Management in the ED: Skills for Nurse Managers

Brandon Bennett MSN RN CNOR CEN CNA BC

At last! Everything you need to manage an effective hospitalist program is right where it belongs in one easy-to-access book and CD-ROM set!Hospitals and physician practices across the country have turned to hospitalists to combat mounting financial pressures, increasing patient flow problems, and rising malpractice suits.
Unfortunately, finding the tools and resources to manage a program effectively can be a struggle. Until now . . .
A complete soup-to-nuts guide, Tools and Strategies for an Effective Hospitalist Program provides proven forms, schedules, and tools you need to effectively and efficiently run your hospitalist program. This is the resource you need for:
 - Best practice advice from all types of hospitalist programs including academic medical centers, large community hospitals, and small rural facilities - Field-tested procedures to help new hospitalist programs get started and help established programs improve current methods - Easy-to-implement tools on CD-ROM that you can adapt and tailor to any new or existing hospitalist program - Successful strategies to determine what types of operational data you need to manage a hospitalist program, which metrics should be captured, and more - Sample schedules that can be tailored for any number of hospitalists at any facility - Expert tips on how to assess the effectiveness of your hospitalist program through referring provider/specialist surveys - Wide-ranging benchmarks to establish and run a successful hospitalist program - Winning strategies for recruiting and retaining top hospitalists in a job-seekers' market - And so much more!
A look inside . . .
30 TOOLS you can modify to meet your facility's needs! Below is a sample list.
 - Implementing an electronic solution to schedule 24/7 shifts - Four-hospitalist provider rotating call schedule [2 samples to compare!] - Four-hospitalist provider block schedule - Five-hospitalist block schedule [2 samples to compare!] - Five-hospitalist seven days on/seven days off schedule - Six-hospitalist seven days on/seven days off schedule - Protocol for determining need for on-call backup - New physician retention interview - Orientation day-one and day-four checklists - Hospitalist job description at a non-teaching hospital - Hospitalist job description at an academic medical center with residents - Referring physician satisfaction survey [3 samples to compare!] - Nurse satisfaction survey [2 samples to compare!] - Draft communication plan for developing a hospitalist program - Letter to referring physicians announcing a new hospitalist program - Draft communication plan for expanding a hospitalist program - Letter to referring physician announcing the expansion of hospitalist program - Patient satisfaction survey [2 samples to compare!] - Patient-targeted hospitalist program brochure - Departmental guidelines for hospitalist evaluation - Hospitalist employee performance evaluation [2 samples to compare!]
Table of Contents at a Glance . . .
11 Critical TOPICS covered to help you develop the most effective hospitalist program!
 - Expectations for Hospitalists - Staffing, Scheduling, and Planning - Recruitment - Retention and Orientation - The Referring Provider's Perspective - Communication with Healthcare Practitioners - Communication with Patients - Hospitalist Performance Reviews - Quality Improvement and Data Collection - Preprinted Ordersets - Coding and Compliance for the Inpatient Physician

Tools and Strategies for an Effective Hospitalist Program

Jeffrey R. Dichter MD FACP

Kenneth G. Simone DO

HCPro

Bridge the generation-communication gap
 It's hard to believe. Almost three decades can separate your youngest staff members from the oldest. While the 20-something, Generation Y nurses are concerning themselves with flexible scheduling and paid time off, their over-60, Traditional counterparts are light years away worrying about pension plans and professional recognition.
In between, you have to contend with Generation X staffers and 'Baby Boomer' who are clamoring for an entirely different set of needs and priorities. Whatever you call them Generation Y or Millennials; Traditionals or Silents; Generation X, Baby Boomers managing your multigenerational staff can add up to a very gnarly problem.
Don't let generation gaps lead to miscommunication and staff conflict
In order to manage a multigenerational workforce successfully, the nurse manager has to take into consideration each generation's unique priorities, motivators, skills, communication styles, and experiences. That's a tall order for any manager but especially in today's stressful hospital environment. Until now, help has been hard to find.
Judith 'Ski' Lower RN, CCRN, CNRN, MSN, a well-known and highly respected nursing expert, addresses the problem head-on in her new book, A Practical Guide to Managing the Multigenerational Workforce: Skills for Nurse Managers. Drawing on her many years of experience successfully managing across the generation gap, Lower's helpful new book will show you how to:
 - Identify generational differences. Identify the main characteristics and formative years of the Traditional Generation (The Silents), Baby Boomers, Generation X, and Generation Y so you can understand their reactions and what motivates them. - Recognize educational styles that work for each generation. Online? Classroom? Self-paced? Hands-on? Discover different educational methods that appeal to multiple generations. - Identify and provide the feedback each generation wants and needs. Silent Generation nurses may have little interest in annual performance reviews, while Generation X nurses want feedback instantaneously. Understand how to provide personal feedback and effective performance reviews. - Illustrate improved scheduling by understanding generational needs. Silent Generation nurses may prefer a consistent schedule. Generation Y nurses may require flexibility to meet the needs of their young families. Understanding your staff s needs will help you create schedules that work for all. - Formulate retention strategies that work for every generation. Generation X nurses may respond best to promotions or pay increases. Baby Boomer nurses may be motivated by recognition and service awards. Learn what feedback works best for each member of your staff. - Develop policies to embrace differences to manage more effectively. Gain a better understanding of each generation's motivators and learning styles along with proven strategies to facilitate communication and encourage respect.
Who should read this book?
 Nurse managers, directors of nursing, chief nursing officers, VPs of nursing, nursing home administrators, HR directors, staff educators and RNs.
Table of contents:
 Chapter 1: The Silent Generation Chapter 2: The Baby Boomers Chapter 3: Generation X Chapter 4: Generation Y Chapter 5: Schedules Chapter 6: Balancing work and life Chapter 7: Learning Chapter 8: Participation and involvement Chapter 9: Performance reviews, feedback, and promotions Chapter 10: Working together Chapter 11: Retention and Recognition Chapter 12: What will the future look like?

A Practical Guide to Managing the Multigenerational Workforce: Skills for Nurse Managers (Core Skills for Nurse Managers)

Judith 'Ski' Lower RN MSN CCRN CNRN

Give your new grads and experienced nurses the confidence and skills they need to be intellectually logical, to think independently, and to display high levels of critical thinking.
The ability to think critically is crucial to patient care, and reducing medical errors. And critical thinking skills are a hot-button issue right now. Managers and educators are looking for new ways to teach these valuable skills to their staff.
Build confidence and competence through critical thinking!
Critical Thinking in the Emergency Department: Skills to Assess, Analyze, and Act is an easy-to-read resource that explains the principles behind critical thinking and how to encourage nurses to use critical thinking methods in the Emergency Department. This essential book provides strategies for managers and nurse educators to use in developing critical thinking skills, as well as tools and resources to use in classroom training sessions.
Critical Thinking in the Emergency Department covers how to lead classroom sessions on developing these skills, including successful classroom processes and learning strategies. Examples of critical thinking skills that can be taught include:
 - Developing prioritization skills - Knowing when to call the physician - Effective documentation
Benefits for both novice and seasoned professional nurses!
Learn how to develop a culture of critical thinking, from coaching new grads through bad patient outcomes to encouraging experienced nurses by setting expectations.
You also get valuable resources such as:
 - Assessment tools - Case studies - Worksheets - Samples questions - Classroom handouts
TABLE OF CONTENTS:
 Introduction: Critical thinking in the emergency department 1. Defining critical thinking 2. New graduate nurses and critical thinking 3. The critical thinking classroom 4. Orientation: Bringing critical thinking to the clinical environment 5. Nursing practice that promotes and motivates critical thinking 6. Novice to expert: Setting realistic expectations for critical thinking 7. Applying critical thinking to nursing documentation 8. Relating critical thinking to its higher purpose 9. Resources and tools

Critical Thinking in the Emergency Department: Skills to Assess, Analyze, And Act

Shelley Cohen RN BS CEN

Are you ready for Core? Transitioning to core privileging can be an overwhelming task. You can expect to face challenges such as - securing support from the medical staff, administration, and governing board - designing draft core privileging forms that specifically address the needs of your facility The only book that explains the why and how of core privileging Despite the great deal of information available about core, it is nearly impossible to get started without understanding the why and how of implementing core. Converting to Core Privileging bridges the complex components of core and walks you through the most intimidating stages of implementation. Ten steps to core privileging success Converting to Core Privileging: 10 Essential Steps to a Criteria-Based Program is a book and CD-ROM set designed to guide you through implementing a core privileging program from scratch. With these tested policies, you'll learn how to develop a criteria-based privileging process that better protects your patients and hospital from risk. Best practices for implementing core at your facility Transitioning from a laundry-list system to core doesn't have to be a daunting task. This book will act as a guideline for establishing a plan of attack, securing support for the transition, and ensuring that your organization's conversion to core privileging is a success! Converting to Core Privileging: 10 Essential Steps to a Criteria-Based Program: - Presents a step-by-step method for converting to core privileging - Acts as a bridge to more extensive core privileging processes - Offers a streamlined first step toward core privileging - Provides in-depth explanations for producing a criteria-based privileging system - Addresses how to overcome barriers and challenges inherent in changing to the core privileging format Who should read Converting to Core Privileging? Medical staff professionals, credentialing specialists, medical staff coordinators, and directors

Converting to Core Privileging: 10 Essential Steps to a Criteria-Based Program

Vicki L. Searcy CPMSM

Sally J. Pelletier CPMSM CPCS

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