A performance monitoring system for economic development agencies helps state and local economic development managers improve their program in business marketing, business assistance, export promotion, business financing, community economic development and tourism promotion. This book includes questionnaire forms and report fromat for each area, and contains recommendations for analysis and preservation of outcomes information, regular uses of that information, roles for different organizational levels, and steps for implementing a performance monitoring system. It has been developed in cooperation with the states of Maryland and Minnesota.

MONITORING THE OUTCOMES OF ECONOMIC DEVE

Business & Money

Hatry

Economics

Urban Institute Press

This practical volume provides a wealth of information and advice on planning and conducting customer surveys. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers.

CUSTOMER SURVEYS FOR AGENCY MANAGERS

Management & Leadership

See the best price to sell, buy, or rent books by Hatry. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Hatry

See the best price to sell, buy, or rent books by Hatry. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

MONITORING THE OUTCOMES OF ECONOMIC DEVE

CUSTOMER SURVEYS FOR AGENCY MANAGERS