<p>Explains how leading American companies strive to improve, tells how to start a quality control program, and discusses employee recognition and motivation</p>

The Improvement Process: How America's Leading Companies Improve Quality

Business & Money

Harrington, H. J.

Management & Leadership

McGraw=Hill

<p>Reliability Simplified examines the most frequently overlooked step in the search for total customer satisfaction: reliability. Through graphics-rich text and a multimedia CD-ROM insert, Harrington provides a framework for understanding the methodologies that result in improved reliability. The CD-ROM offer exercises, case studies, and an ABC Flowcharter equivalent that compliment the text and create a total framework for going beyond quality to keeping customers delighted. More than just a book, this product is a complete communication system with audio/visual reinforcement.</p>

Reliability Simplified: Going Beyond Quality to Keep Customer for Life

Anderson, Leslie C.

Making Statistics Fun: The Easy-To-Understand Guide to Spc and Data Analysis

Reid, Robert

Hoffherr, Glen D.

Mind Expanders: Provoking Creativity in Individuals and Organizations

Concentrating on Harrington's "people-building" approach, Area Activity analysis helps managers clarify what is expected of their groups, define key measures, set performance standards, and "laser-focus' each employee's efforts on the organization's mission. The third book in The H. James Harrington Performance Improvement Series provides a methodology designed to put all employees on the same page and eliminate wasted effort and misunderstandings. By implementing their well-researched recommendations, readers will be able to bring better alignment between their company's mission, activities, and customer expectations.

Area Activity Analysis

Reid, Robert P.

Excellence the IBM Way

Computers & Technology

Asq Pr

Of Tails and Teams: A Fable for Children and Ceos

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Books by Harrington, H. J.