Designing and Writing Online Documentation: Hypermedia for Self-Supporting Products Second Edit

Rubin, Jeffrey

Hackos, JoAnn T.

Horton, William K.

John Wiley&Sons

Experience firsthand what makes online information work and why Standards for Online Communication gives you guidelines for how to place information online within your company. It provides both a design and development process and a set of guidelines for the Internet, intranets, and help systems for designers and authors who need to create effective electronic information. Drawing on their design and consulting experience, authors JoAnn Hackos and Dawn Stevens demonstrate how to judge what will work for your users, how to translate users' needs into a set of clear specifications, and how to implement these specifications. Using examples of good design, they provide expert advice and guidance on: * Giving customers and employees the online information they need to do their jobs * How to organize online information so your users can easily navigate through it * Dealing with the special design requirements of the Web, intranets, and online help systems * What graphics users really need and where sound and video fit in * The issues involved with accessibility and navigation-multimedia, maps, indexes, hypertext, and more On the accompanying CD, you'll find a winhelp file of the book designed according to the principles taught in the book. Whether you are a webmaster, user-interface designer, content creator, or technical writer, with Standards for Online Communication you'll experience firsthand what makes online information work and why. Visit our Web site at: http://www.wiley.com/compbooks/

Standards for Online Communication: Publishing Information for the Internet/World Wide Web/Help Systems/Corporate Intranets

Computers & Technology

Stevens, Dawn M.

Web Development & Design

John Wiley&Sons, Inc.

"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland "This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability &amp; Learnability PeopleSoft, Inc. User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn: * How interface designers use user and task analysis to build successful interfaces * Why knowledge of users, their tasks, and their environments is critical to successful design * How to prepare and set up your site visits * How to select and train your user and task analysis team * What observations to make, questions to ask, and questions to avoid * How to record and report what you have learned to your development team members * How to turn the information you've gathered into design ideas * How to create paper prototypes of your interface design * How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.

User and Task Analysis for Interface Design

Redish, Janice C.

Games & Strategy Guides

Practical, authoritative, and the first comprehensive guide tomanaging every phase of your publication project. The only bookdevoted exclusively to technical publication project management,Managing Your Documentation Projects arms you with provenstrategies and techniques for producing high-quality, extremelyusable documentation, while cutting cost and time-to-market. Dr.JoAnn T. Hackos, a top documentation design and project managementconsultant to major corporations, including IBM andHewlett-Packard, shares with you the fruit of her more than 15years of experience in the field. She gives you: * Clear-cut, rational guidelines to managing every phase of theproject from planning and development, through production,distribution, and project evaluation * Scores of usable templates, checklists, summaries, andforms * Dozens of real-life case studies and scenarios taken from theauthor's extensive experience at top corporations * Techniques applicable to virtually all fields ofdocumentation Managing Your Documentation Projects was designed to function as acomprehensive guide for new managers and a daily tool of survivalfor veterans. It is also an invaluable resource for technicalwriters, editors, graphic designers, consultants, and anyone calledupon to produce high-quality technical documentation on time andwithin budget. JOANN T. HACKOS, PhD, is President of ComtechServices, Inc., an information/design firm in Denver, Colorado andSan Jose, California. She is also president of JoAnn Hackos &amp;Associates, Inc., a strategic planning and management consultingfirm. In 1993, she served as president of the Society for TechnicalCommunication (STC) and is a frequent conference keynote speaker onsuch topics as quality and usability of products and services, theimportance of meeting the needs of the customer, and projectmanagement.

Managing Your Documentation Projects

Literature & Fiction

wiley

A revolutionary new resource that brings documentation product management ideas up to date The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users. As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making. An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level. Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including: <ul>
<li>Managing a corporate information portfolio</li> <li>Evaluating process maturity</li> <li>Partnering with customers and developing user scenarios</li> <li>Developing team effectiveness and collaboration</li> <li>Planning and monitoring information projects</li> <li>Managing translation and production</li> <li>Evaluating project performance</li> <li>Managing for quality, efficiency, and cost-effectiveness</li> </ul>
The companion Web site includes electronic versions of the templates and checklists featured in the book. Wiley Technology Publishing Timely. Practical. Reliable. Visit our Web site at www.wiley.com/compbooks/

Information Development: Managing Your Documentation Projects, Portfolio, and People

A Practical Guide to XLIFF 2.0 introduces the OASIS XLIFF standard. Companies use XLIFF to standardize the exchange of source and localized content with localization and translation vendors. You will learn how to get the most from the XLIFF standard, use best practices in your translation workflow, extend XLIFF, and use the XLIFF modules. This book is for localization coordinators, technical writers, content management system vendors, localization service providers, and consultants who want to incorporate XLIFF into their customers' publishing workflow. Getting Started: introduces XLIFF, the translation process, and the major parts of XLIFF, including the core and modules. Applied XLIFF: describes how XLIFF supports translation of XML (including DITA), websites, office documents, graphics, and software user interfaces. XLIFF Core: introduces the XLIFF core features, including: <ul>
<li>Preserving document structure</li> <li>Marking up text for translation</li> <li>Segmentation and sub-flows</li> <li>Fragment identification</li> <li>Extensibility</li> </ul>
XLIFF Modules: introduces the XLIFF modules, including: <ul>
<li>Translation Candidates</li> <li>Glossary</li> <li>Format Style</li> <li>Metadata</li> <li>Resource Data</li> <li>Change Tracking</li> <li>Size and Length Restriction</li> <li>Validation</li> </ul>
XLIFF 2.0 Structure: describes the XLIFF 2.0 schemas, including the core structural and inline elements and module schemas. Examples: detailed examples, including XSL code, for transforming XML source files into and out of XLIFF.

A Practical Guide to XLIFF 2.0

Schnabel, Bryan

Raya, Rodolfo M.

Computer Science

XML Press

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