* As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have * Comprehensive coverage of all areas contributing to quality including understanding customer needs, product development, supplier relations, marketing, and more * Includes the six sigma strategy for quality improvement

Quality Planning and Analysis: From Product Development through Use

Business & Money

Gryna, Frank M.

Management & Leadership

McGraw-Hill Science/Engineering/Math.

The challenges of a globalized market, increasing customer demands, and changing technologies are making business more complicated and leaving employees feeling overwhelmed. Many feel that this work overload is an unfortunate side effect of success, and one that cannot be avoided. Work Overload: Redesigning Jobs to Minimize Stress and Burnout not only argues that this is entirely untrue, but sets forth a clear and easy to follow guideline for overcoming and then preventing work overload in any business. Renowned best-selling author Frank M. Gryna reasons that much of work overload is due to the waste and the inherent ineffectiveness found in most every position. Gryna maintains that overload is a failure in the design of the work, not the worker. To eliminate and ultimately prevent overload, we must find the areas of waste, eliminate them, and then use the resources that have been freed up to prevent overload from happening again. This is not a psychological book intended to motivate employees to love their job, handle stress, and be more productive. Rather it is intended to create a real system that is more effective and less overwhelming for the employees. Gryna also tackles the issue of getting buy-in from upper management, which is crucial for any successful organizational change.

Work Overload!: Redesigning Jobs to Minimize Stress and Burnout

Self-Help

Stress Management

Asq Pr

Manual Control De Calidad, 2 T.

Juran, J.M.

Juran, Joseph M.

Juran

Economics

McGraw-Hill Spanish

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Books by Gryna, Frank M.