Complete, detailed preparation for the Intermediate ITIL Service Lifecycle examsITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. <ul>
<li>Review the information needed for all five Lifecycle exams</li> <li>Examine real-life examples of how these concepts are applied</li> <li>Gain a deeper understanding of each of the process areas</li> <li>Learn more about governance, organization, implementation, and more</li> </ul>
The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams

Business & Money

Morris, Helen

Gallacher, Liz

Management & Leadership

Sybex

The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there ― you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. 
ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. 
<ul>
<li>Learn service strategy principles, organization, and implementation</li> <li>Master the central technologies used in IT Service Management</li> <li>Be aware of inherent challenges, risks, and critical success factors</li> <li>Internalize the material covered on all four ITIL exams</li> </ul>
The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. <ul>
<li>Offers an introduction to IT service management and ITIL V3 service strategy</li> <li>Highlights the topics of service design and development and the service management processes</li> <li>Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation</li> <li>Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology</li> <li>Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.</li> </ul>
If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Foundation Exam Study Guide

Computers & Technology

Certification

Itil Foundation Exam Study Guide

Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. <ul> <li>Offers an introduction to IT service management and ITIL V3 service strategy</li> <li>Highlights the topics of service design and development and the service management processes</li> <li>Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation</li> <li>Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology</li> <li>Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.</li> </ul> If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Reference

See the best price to sell, buy, or rent books by Gallacher, Liz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Gallacher, Liz

See the best price to sell, buy, or rent books by Gallacher, Liz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

ITIL Foundation Exam Study Guide

Itil Foundation Exam Study Guide

Itil Foundation Exam Study Guide