Internal Communications: A Manual for Practitioners (PR In Practice)

Bad company communication can result in high staff turnover, poor results and low morale. Internal Communications draws on examples of best practice in the private, public and non-profit sectors, with case studies of high profile international organizations. The book defines and explains internal communications (IC), providing practical, ready to implement guidance on planning and organizing the IC function and IC teams; understanding audiences; deciding and developing messages; channels, outcomes and approaches; line managers and leadership; evaluating and reporting; advising leaders; and change and transitions. 
The advice in the book is accompanied by downloadable templates for communications in a variety of special situations -- from crises to mergers to business strategies and rebranding. Covering all the core concepts and models, skills and processes, Internal Communications offers a refreshingly practical introduction for students and practitioners alike.

Business & Money

FitzPatrick, Liam

Valskov, Klavs

Management & Leadership

Kogan Page.

Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

Communicating a company's goals, strategy and tactics, change processes and brand values effectively within the workplace, makes a real difference to the success of any business. When handled professionally, it has a positive impact on employee engagement, organizational culture and performance. Successful Employee Communications shares the stories of leading practitioners and focuses on the tools, models and practices that have worked in a variety of situations and range of organizations. 
Drawing on case studies from well known organizations in the public, private and not for profit sectors, this book includes insights from manufacturing, telecoms, pharmaceuticals, professional services, FMCG and more. It explains how to make the case for internal communications at all levels, advising on how to set objectives, select the right communication channel, suggest the best way to deliver tough messages, and evaluate and collect effective data. Successful Employee Communications is an essential guide for anyone responsible for managing the communications around employee engagement, motivation, retention and change management.

Dewhurst, Sue

Marketing & Sales

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Top 10 Hong Kong (Eyewitness Top 10 Travel Guides)

Travel

Gagliardi, Jason

Stone, Andrew

Asia

DK Eyewitness Travel

DK Eyewitness Top 10: Hong Kong travel guide will lead you straight to the best attractions Hong Kong has to offer. Whether you're looking for the liveliest nightlife in Hong Kong, or wish to view the amazing skyline or discover the city's captivating museums and modernist architecture, this pocket sized travel guide is packed with essential information about every corner Hong Kong. There are dozens of Top 10 lists, including the Top 10 ways to experience the real China, Hong Kong's Top 10 most thrilling festivals, the Top 10 greatest modernist buildings in Hong Kong, and the Top 10 best places to shop. Top 10 Hong Kong is packed with over 350 beautiful illustrations, photographs, and detailed cutaways of the greatest attractions with reviews and recommendations of Hong Kong's best hotels, bars and clubs, which will ensure that you won't miss a thing, whatever your budget! Each Top 10 guide now contains a pullout map and guide that includes foldout maps of city metro systems, useful phone numbers, and 60 great ideas on how to spend your day. Your guide to the Top 10 best of everything in Hong Kong.

Top 10 Hong Kong (Eyewitness Top 10 Travel Guide)

DK Eyewitness Travel Guide: Top 10 Hong Kong will lead you straight to the best attractions Hong Kong has to offer. Whether you're looking for the liveliest nightlife in Hong Kong, wish to view the amazing skyline, or discover the city's captivating museums and modernist architecture, this pocket-sized travel guide is packed with essential information for every corner of Hong Kong, whatever your budget. Rely on dozens of Top 10 lists — from the Top 10 museums to the Top 10 events and festivals. There's even a list of the Top 10 things to avoid. The guide is divided by area with restaurant reviews for each, as well as recommendations for hotels, bars, and places to shop. The pull-out map and guide includes fold-out maps of city metro systems, useful phone numbers, and 60 great ideas on how to spend a day. DK Eyewitness Travel Guide: Top 10 Hong Kong — showing you what others only tell you.

Review\n"Employee communications have always been a critical part of how organizations engage their people. Now, more than ever, when ways of working mean employers have to work harder to ensure their people feel connected to their purpose and culture, a focus on effective communications is essential. This book is a timely update giving great practical advice for any communications or HR practitioner to raise their game in employee communications." ― Jacky Simonds, Chief People Officer, Experian\n"Sue and Liam have collected a broad range of great examples of practice and explain how communications professionals at every level can apply these lessons in their day-to-day work. With its explanation of recent research and academic thinking, this book is a valuable resource for anyone investing in their skills and career." ― Jennifer Sproul, Chief Executive, Institute of Internal Communication\n"Successful Employee Communications receives a timely update after an extraordinary couple of years since its initial publication. Packed with even more insight, as well as further wisdom in the form of case studies and interviews with heavy-hitting communication professionals, Sue Dewhurst and Liam FitzPatrick never lose sight of one thing: it's about people - whether we're talking employees or leaders. This is a book I see myself coming back to regularly to challenge or confirm my thinking." ― Simon Monger, Internal communications, Change and Engagement Consultant, President (2022/23 Board), IABC UK & Ireland\n"The refreshed edition is an excellent handbook for practitioners involved in enhancing their organization's internal reputation and raising their own standards as professionals. As organizations grapple with rising disengagement and attrition, the authors share deep insights on how internal communicators can step up and bring clarity, drive connection, and build communities that enable shared success. The chapters blend theoretical perspectives with practical wisdom and the book is highly recommended for practitioners to gain a better understanding of dynamics shaping the workplace." ― Aniisu K Verghese, award-winning communication leader, speaker and author of Internal Communications – Insights, Practices & Models (2012) and Get Intentional (2021)\n"The perfect blend between capturing highly relevant thinking from an impressive array of experts combined with useful insights and applications of successful employee communication from leading practitioners. This is a very timely book and highly recommended to communication leaders and executives." ― Kim Larsen, President of the European Association of Communication Directors (EACD) and Head of Global Communications & Brand Experience at ING.\n"More than ever, people expect to understand where they add value to an organization and be credited for the value they bring. This second edition superbly blends theory, practice and many expert case studies in a highly practical way. Its very readable style from two battle-worn, time-served, highly experienced practitioners again makes it an excellent practitioners' handbook." ― Russell Grossman, Head of UK Government Internal Communications Profession\n"Written by two of the most experienced people in employee communication, what makes this book really special is that it is like having two wise, friendly mentors by your side whom you can consult whenever you need to. Authoritative, easy-to-read, practical and pragmatic, it's packed with great case studies to illustrate the key points." ― Hilary Scarlett, international speaker and author of Neuroscience for Organizational Change\n"This book is a terrific and timely resource for communicators who seek to bring their employee communication skills to the next level, teachers, students, scholars, and leaders in diverse organizations. It is a deep dive into various crucial issues and surging trends in employee communication. The book beautifully blends professional expertise, insights, models, expe

Communicating effectively is crucial to improving employee engagement, organizational culture, and performance. Learn how to focus your time and resources to make the most positive difference to your organization and its people. Successful Employee Communications explores how to help organizations work with purpose, be better listeners and connect with employees who have higher expectations and new ways of working. Easy-to-follow frameworks and checklists will help you conduct an internal communication audit, develop and measure a communication plan, work with difficult news and behaviour change, and support leaders to be more effective communicators. Written by leading PR and internal communications experts and packed with new case studies and updated content, this second edition of Successful Employee Communications blends theory and practice, sharing insights and lessons from global organizations including AB InBev, Cambridge University, Reckitt and the Organisation for Economic Co-operation and Development (OECD). It is essential reading for anyone responsible for internal communication, employee engagement, organizational culture or employee experience in the new world of work.

Get internal communications right in your organization and the benefits are clear: motivated staff, better financial performance, a strong external reputation and delighted customers are just a few of the reasons why getting your message over to staff effectively matters. Internal Communications explores what good practice in internal communications looks like, providing a no-nonsense, step-by-step approach to devising an internal communications strategy. Written by experts with extensive experience as consultants and in-house leaders in the private, public and not-for-profit sectors, Internal Communications covers how to build an internal communications team and plan; devise messages and decide which channels to use; work with line managers and senior leaders; research and evaluate internal communications and support change within an organization. Supported by easy to follow models, example explanations of the core theory, and case studies, it provides students and internal communicators alike with the practical tools and advice they need to make a difference in an organization. The book is also supported by online resources, including slides for lecturers.

DK Eyewitness Top 10: Hong Kong travel guide will lead you straight to the best attractions Hong Kong has to offer. Whether you're looking for the liveliest nightlife in Hong Kong, wish to view the amazing skyline or discover the city's captivating museums and modernist architecture; this pocket-sized travel guide is packed with essential information for every corner Hong Kong, whatever your budget. There are dozens of Top 10 lists; including the Top 10 ways to experience the real China, Hong Kong's Top 10 most thrilling festivals, the Top 10 greatest modernist buildings in Hong Kong and the Top 10 best places to shop. Top 10 Hong Kong travel guide is packed with over 350 beautiful illustrations, photographs, and detailed cutaways of the greatest attractions with reviews and recommendations of Hong Kong's best hotels, bars and clubs which will ensure you won't miss a thing!Each Top 10 guide now contains a pull-out map and guide that includes fold-out maps of city metro systems, useful phone numbers, and 60 great ideas on how to spend your day.Your guide to the Top 10 best of everything in Hong Kong.

**HONG KONG (TOP 10)

Dorling, Kindersley

See the best price to sell, buy, or rent books by FitzPatrick, Liam. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by FitzPatrick, Liam

See the best price to sell, buy, or rent books by FitzPatrick, Liam. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Internal Communications: A Manual for Practitioners (PR In Practice)

Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

Top 10 Hong Kong (Eyewitness Top 10 Travel Guides)

Top 10 Hong Kong (Eyewitness Top 10 Travel Guide)

Top 10 Hong Kong (Eyewitness Top 10 Travel Guide)

Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

Successful Employee Communications: A Practitioner's Guide to Tools, Models and Best Practice for Internal Communication

Internal Communications: A Manual for Practitioners (PR In Practice)

**HONG KONG (TOP 10)