The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”―Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable―whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you:
<ul>
<li>UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC </li>
<li>PERCEPTION AND REALITY </li>
<li>CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS </li>
<li>PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL </li>
<li>MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS </li>
<li>TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD </li>
<li>USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS</li>
</ul>
The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business―where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”―LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW

Crisis Communications: The Definitive Guide to Managing the Message

Business & Money

FINK, STEVEN

Industries

McGraw=Hill

When Lee Sinclair, a member of a worldwide fraternal organization, is taken hostage at the U.S. embassy in Tehran, Alexander Mycroft, another member of the organization, is called to head a rescue mission

The Hailing Sign

Literature & Fiction

United States

St Martins Pr

Crisis Management: Planning for the Inevitable, the first book ever written on this topic, has helped thousands of companies around the world avoid the pitfalls of a crisis, or manage their way out of one. Its practical, hands-on advice and revealing behind-the-scenes case studies make it the leading book for Foutune companies, small-to-medium businesses, colleges and universities, and even governments.

Crisis Management: Planning for the Inevitable

Management & Leadership

iUniverse

Steven Fink has done us all an invaluable service by examining in depth an important type of crisis, namely, economic espionage. Ideally, all top corporate executives would do well to read his book to be prepared to combat one of the most significant crises we face.Ian I. Mitroff,Harold Quinton Distinguished Professor of Business Policy and Professor, Annenberg School for Communications, University of Southern California"There is an old saying, 'Business is War,' and Sticky Fingers shows us just how true that is! It presents a sobering message all across corporate America: be proactive in mitigating your risks or others will be proactive in exploiting them."Stephen BarishManager of Security Technology Solutions, Ernst &amp; Young, LLP

Sticky Fingers: MANAGING THE GLOBAL RISK OF ECONOMIC ESPIONAGE

Business Culture

Thoreau wanted to be both a prophet and a professional, and although his ideals often clashed with the demands of the reading public, he was compelled to respond to a complex and evolving literary marketplace. By focusing on the economic relationship between writer and reader in antebellum America, Steven Fink not only reveals the early professional ambitions of the "hermit of Walden Pond" as conveyed in his writings, but also illuminates the nature of nineteenth-century publishing. The author shows Thoreau to have been, from his first publications, sensitive to questions of audience and literary markets, and traces his evolving professionalism through the various trials and errors of his career, demonstrating how these professional considerations profoundly shaped his writings. This book concentrates on Thoreau's development in the pre-Walden years, when he wrote moral essays, literary criticism, reform essays, nature sketches, and travel narratives for a full range of literary media--from popular magazines to publications for the intellectual elite. Relying on historical and biographical research, Fink offers new information on the public response to Thoreau's works and on Thoreau's own sense of his life as a writer, and provides important readings of individual texts.

Prophet in the Marketplace: Thoreau's Development as a Professional Writer

History & Criticism

Princeton University Press

Written by internationally recognized crisis management expert Steven Fink, Sticky Fingers is the first practical guide that shows companies large and small, publicly traded or privately held, how to avoid huge financial losses from economic espionage, and what to do if a company believes it has been victimized. The FBI ranks economic espionage among the greatest threats to our national security since the end of the Cold War. It costs U.S. businesses more than $250 billion a year, and no company is immune from the risks. 
Readers will be able to intimately follow every step behind the scenes of the landmark Avery Dennison/Four Pillars spy case and learn from the vantage points of the spy, the victimized company, the FBI, and the Justice Department prosecutors – from first suspicions to ultimate jury verdict. 
Sticky Fingers also details: * A list of the top countries that spy on U.S. businesses * Why the biggest threat comes from within — and what to do about it * Cybercrimes – from amateur hacking to professional netspionage * How to formulate a crisis communications plan * Dealing—or not dealing—with the FBI 
Woven throughout the book, the epic lessons from the Avery Dennison/Four Pillars case – the longest and largest economic espionage case in U.S. history, and the first ever to go to trial since the passage of the landmark Economic Espionage Act – are combined with insights of other companies that have been victimized, including Lucent Technologies, Kodak, the Cleveland Clinic Foundation, MasterCard, Gillette, Bristol-Myers Squibb, PPG Industries, and many others. Companies can fight back to reduce their risk, using the clear, pragmatic crisis management strategies outlined in this book.

Sticky Fingers: Managing the Global Risk of Economic Espionage

Dearborn Trade Pub

RECIPROCAL INFLUENCES: LITERARY PRODUCTION DISTRIBUTION & CONSU

Ohio State University Press

Looks at the way businesses have handled various crises, explains how to predict the development of problems, and tells how to set up crisis management guidelines

Amacom Books

Amidst a proliferation of scholarly literature about Islam in the United States, very little attention has been given to sports among Muslim Americans. While books about professional Muslim athletes can be found, this is the first book to investigate Muslim American sports at the local level, looking at Muslim basketball leagues, sports programs at mosques and Islamic schools, and sports events hosted by Muslim organizations.
Drawing upon personal interviews and observations as well as scholarly sources, this book demonstrates that participation in sports activities plays a vital role in strengthening Islamic piety and fellowship, and in connecting Muslims with non-Muslims in post-9/11 America.
Because of these roles, this book places Muslim American sports within the trajectory of the Muslim "dawah movement," part of a worldwide revival with particular momentum for many Muslim Americans since 9/11. Additionally, the book places Muslim athletic endeavors within the stream of American religious history by exploring relationships between these sports activities and those of late nineteenth and early twentieth century Protestants, Catholics, Mormons, and Jews.

Dribbling for Dawah (Sports and Religion)

Religion & Spirituality

Islam

Mercer University Press

Michael and Maggie invite children along on a spectacular trip to their own magical land where dreams come true when they use their imagination. Children can wear their magic cloak and use their glowing, light-up wand to role play with Michael and Maggie and their interactive CD-ROM. Imagine a castle made of ice cream, a flying rug, and cotton candy clouds. Michael and Maggie also use their imagination to help others by making sick people and animals feel better, make nightmares go away, and so much more. Children learn that if you use your imagination, magical things can heppen.

Michael & Maggie Make Believe

Children's Books

Action & Adventure

M O G Kidd Inc

See the best price to sell, buy, or rent books by FINK, STEVEN. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by FINK, STEVEN

See the best price to sell, buy, or rent books by FINK, STEVEN. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Crisis Communications: The Definitive Guide to Managing the Message

The Hailing Sign

Crisis Management: Planning for the Inevitable

Sticky Fingers: MANAGING THE GLOBAL RISK OF ECONOMIC ESPIONAGE

Prophet in the Marketplace: Thoreau's Development as a Professional Writer

Sticky Fingers: Managing the Global Risk of Economic Espionage

RECIPROCAL INFLUENCES: LITERARY PRODUCTION DISTRIBUTION & CONSU

Crisis Management: Planning for the Inevitable

Dribbling for Dawah (Sports and Religion)

Michael & Maggie Make Believe