Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.

Crowning the Customer : How to Become Customer-Driven

Feargal Quinn

GILL MACMILLAN

This title discusses how to become customer driven. Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: the 'Boomerang Principle' (bringing the customer back); how to get the feel of the market place; how to listen effectively to the customer; customer panels; why you should increase the number of complaints; and, how to introduce fun and surprise into business. It is an essential handbook for managers, company directors, employees and students.

Crowning the Customer

Obrien Press

See the best price to sell, buy, or rent books by Feargal Quinn. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Feargal Quinn

See the best price to sell, buy, or rent books by Feargal Quinn. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Crowning the Customer : How to Become Customer-Driven

Crowning the Customer