For undergraduate or MBA courses in Supply Chain Management. Supply Chain Management: From Vision to Implementation takes a strategic, managerial, and cross-functional view of supply chain management, enabling managers to participate in the vision and implementation of world-class supply chain networks. To achieve this, the text introduces a Supply Chain Roadmap process model as a guiding framework for designing and implementing integrated supply chains. Readers gain the knowledge and analytical tools to perform analysis and act as change agents within their organizations.

Supply Chain Management: From Vision to Implementation

Business & Money

Fawcett, Stanley

Ellram, Lisa

Ogden, Jeffrey

Management & Leadership

Pearson

This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks. The Definitive Guide to Order Fulfillment and Customer Service imparts a deep understanding of each crucial process, helping readers optimize your most important customer contacts. Coverage includes: <ul>
<li> Basic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations </li> <li> Key elements and processes in order fulfillment and customer service, and interactions amongst them </li> <li> Principles and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes </li> <li> The critical role of technology in managing order fulfillment and customer service processes </li> <li> Requirements and challenges of global order fulfillment and customer service processes </li> <li> Best practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks </li> </ul>
For all supply chain and operations managers, students, and other business professionals and decision-makers who are concerned with order fulfillment or customer service.

Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and ... of Supply Chain Management Professionals)

CSCMP

Fawcett, Amydee

Pearson FT Press

Supply Chain Management: Pearson New International Edition: From Vision to Implementation [Paperback] [Jan 01, 2013] a

Ogden

Ellram

Processes & Infrastructure

See the best price to sell, buy, or rent books by Fawcett, Stanley. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Fawcett, Stanley