Operations Management, Third Edition, is a student-friendly text that consistently covers the most important key concepts and recent trends in production and operations management. This new third edition covers such universal and vital issues as facility, layout, quality control, supply chain management, and scheduling control - providing an excellent tool in preparing students to move from classroom concepts to workplace implementation.

Operations Management: Providing Value in Goods and Services

Business & Money

Dilworth, James B.

Management & Leadership

South-Western College Pub.

This leading text for production and operations management courses shows students how managers plan and control operations to achieve optimum productivity, top quality, and customer satisfaction. The book follows its traditional organization of planning and control before design, which helped make it a market leader. It gives balanced coverage of both services and manufacturing, and the relationship between business planning, production planning, and master scheduling is shown. Stressing management of on-going systems in both manufacturing and service industries, the fifth edition covers both descriptive and quantitative methods throughout. This revision has been updated to reflect such current issues as TQM, continuous improvement, JIT, international operations, and changing technologies. In addition, the problem material has been extensively revised. New to this edition - integrates issues associated with the globalization of the world economy and the growing globalization of production (ch. 16); now two chapters on quality - ch. 13 on statistical quality control and new ch. 12 on total quality management and a new ch. 19 on continuous improvement; new application box in each chapter, "Customer Satisfaction", spells out how each P/OM function adds value and increases customer satisfaction; three new in-text plant tours. Additionally available are: Instructor's Manual/Test Bank (0-07-016991-8); Solutions Manual (0-07-016992-6); Overhead Transparencies (0-07-074588-9); Video Plant Tours and Guide (0-07-911523-3); Computerized Test Bank - IBM 5.25" (0-07-833352-0); Computerized Test Bank - IBM 3.5" (0-07-833353-9); Study Guide (0-07-016989-6).

Production and Operations Management: Manufacturing and Services (McGraw-Hill series in management)

Mcgraw-Hill College

As a primary business function along with marketing and finance the operations function play a vital role in achieving a company's strategic plans. Since the operations function produces a good and provides the services it typically involves the greatest portion of the company employees and is responsible for a large portion of the firm's capital assets.

Operations Management: Design, Planning, and Control for Manufacturing and Services

This leading text for P/OM, the successor to both "Productions and Operations Management", 5/e (1993) and "Operations Management", 1/e (1992), shows students how managers design, plan and control operations to achieve optimum productivity, top quality and customer satisfaction. The first text to stress management of on-going systems on both manufacturing and service industries, it covers both descriptive and quantitative methods throughout. The book is firmly rooted in the premise that operations play a major role in achieving quality and customer satisfaction. This revision features a new, integrated subtheme of competitive excellence and has been updated on such current issues as TQM, continuous improvement, JIT, service industries, international operations, and changing technologies. In addition, the problem of material (manual and computer-assisted) has been extensively revised and many new real-world applications have been added both as boxed features and as in-text examples. This edition features a bold, new full colour design with an all new photo essay programme throughout the text.

Operations Management (McGraw-Hill Series in Management)

Production and operations management: Manufacturing and nonmanufacturing

Random House, Business Division

See the best price to sell, buy, or rent books by Dilworth, James B.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Dilworth, James B.

See the best price to sell, buy, or rent books by Dilworth, James B.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Operations Management: Providing Value in Goods and Services

Production and Operations Management: Manufacturing and Services (McGraw-Hill series in management)

Operations Management: Design, Planning, and Control for Manufacturing and Services

Operations Management (McGraw-Hill Series in Management)

Production and operations management: Manufacturing and nonmanufacturing

Production and operations management: Manufacturing and nonmanufacturing