Reference Assessment and Evaluation

Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes. Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service. Topics in Reference Assessment and Evaluation include: 
<ul>
<li> a case study of the library at the University of Colorado at Boulder’s efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course 
</li>
<li> coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University 
</li>
<li> peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library 
</li>
<li> the merging of San Jose State University’s government publication desk with the reference services deskalong with the public library’s reference desk 
</li>
<li> Valparaiso University’s main library’s training and use of student assistants 
</li>
<li> analyzing user and librarian satisfaction within virtual reference transactions 
</li>
<li> evaluation of the University of South Alabama’s Baugh Biomedical Library’s chat reference service 
</li>
<li> evaluation of the University of Texas at Arlington’s virtual reference service 
</li>
<li> library technology’s impact on reference desk statistics 
</li>
<li> statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga 
</li>
</ul>Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.

Sanders, Mark

Diamond, Tom

Computers & Technology

Routledge

This unique annotated bibliography guides the reader through the economic and political aspects of the tobacco industry from 1990-2004. The work provides access to quality print and electronic materials, and serves as the standard and comprehensive historical reference source for documents examining a critical side of the tobacco industry. Readers will learn about economic aspects such as packaging, products, sponsorships, military sales, and illegal trade (e.g. smuggling). Political facets include California's battle with the industry - politics, politicians, and lobbyists - and the various tobacco settlement agreements. Four appendixes provide statistical data (e.g. military and commissary tobacco sales), tobacco company profiles, selected tobacco litigation, duty-free and tax-free worldwide sales, and tobacco web sites.

The Economic and Political Aspects of the Tobacco Industry: An Annotated Bibliography and Statistical Review, 1990-2004

Reference

Scarecrow Press

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Books by Diamond, Tom