<p>This book is a series of case studies in which we collected performance metrics before and after implementation of specific technology solutions for call centers. In each case study we saw varying levels of improvement, and were then able to quantify the financial impact in terms of ROS, and in some cases, in terms of earnings per share. For call center managers contemplating the addition of new call center technology, this book will be an asset in better understanding the impact of technology in enabling higher performance.</p>

From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)

Anton, Jon

Davis, R. Scott

The Anton Press

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Books by Davis, R. Scott

See the best price to sell, buy, or rent books by Davis, R. Scott. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)