<p>Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries.</p>

Contact: Customer Service in the Hospitality and Tourism Industry

Business & Money

Davidoff, Donald M.

Industries

Pearson College Div

Apollo Reservations and Ticketing

Davidoff, Doris S.

Davidoff, Philip G.

Richard D.Irwin

Sabre Reservations and Ticketing

Institute of Certified Travel Agents

Davidoff, Phillip G.

Finn, Sharon

Glencoe/McGraw-Hill Post Secondary

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Books by Davidoff, Donald M.