* comprehensive coverage of the full range of communication skills needed in everyday business situations * can be used as a set text as part of a GNVQ or other work-related course, and as a self-help text for business executives * full of exercises to help build up practical skills immediately This book provides help with the wide variety of personal skills needed to communicate and integrate more effectively into the commercial world in general and office life in particular. 'Communication' is one of the core subject across all GNVQ courses, as well across a wide variety of established BA, HND and Diploma courses. Consequently, a huge variety of people of different backgrounds, ages and abilities will need a book which gives a thorough grounding in a whole raft of necessary skills. The book will be of particular use to those with a more technical background needing supporting communication skills. Co-author, Suzy Siddons is a qualified psychotherapist and experienced trainer, and will be contributing the exercises at the end of each chapter.

Business Communications

Business & Money

David Nickson

Suzy Siddons

Management & Leadership

Made Simple

This book is a must-have guide for anyone producing bids and proposals ranging from short covering letters through to tenders for major corporate or government procurement. Numerous mini case studies and quotes from specialists are included. Sales, marketing, project and technical staff will all benefit from reading the book and keeping a copy on their shelves for reference. It is also useful for business students at all levels. Contents include: the art of proposal writing; the proposal lifecycle; presentation and format; editing and reviewing; getting information from experts; corporate and client culture; writing proposals within the OJEC/OJEU procurement system.

Bids, Proposals and Tenders

Marketing & Sales

BCS, The Chartered Institute for IT

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Books by David Nickson