In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. <ul>
<li>Treat your customers like partners </li>
<li>Create a people-centered culture in a numbers-focused world </li>
<li>Communicate your organization's vision </li>
<li>Focus on strengths, not weaknesses </li>
<li>Tie performance to the success of your mission </li>
<li> Reduce your employee turnover </li>
<li>Build communities connected by an emotional bond </li>
<li>Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place </li>
</ul>
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

Built to Serve: How to Drive the Bottom Line with People-First Practices

Business & Money

KEN BLANCHARD

Dan J. Sanders

STEPHEN COVEY

Management & Leadership

McGraw=Hill

Unless you manage a hook-and-ladder company, your workday shouldn't be spent putting out fires. Yet leaders often spend most of their time running from crisis to crisis. In his groundbreaking New York Times bestseller Built to Serve, United Supermarkets CEO Dan Sanders showed how putting profi ts before people encourages organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness. He also unveiled a revolutionary peoplecentered business model championed by United and challenged other business leaders to put the human factor first. In this follow-up to that inspirational bestseller, Dan and coauthor Galen Walters provide the tools needed to put the people-first model to work in your company. You’ll master the 4Ps critical to long-term success: People, Process, Partners, and Performance. And you will create an organization that puts front-line people before bottom-line profits, allowing you and your organization to profit more than you ever thought possible. Equipped to Lead gives you tools to create an organization where <ul>
<li>ROIH (return on investment in humanity) drives the bottom line </li>
<li>The Employee Satisfaction Ratio is a key component of every P&amp;L statement </li>
<li>Workplace chaos is transformed into a creative corporate culture </li>
<li>Employees are equipped for higher levels of success </li>
</ul>
Whether you lead a sprawling international conglomerate or a staff of thirty, using the proven tools and techniques in Equipped to Lead will help you and your organization realize maximum potential―in your people, in your performance, and in your profits.

Equipped to Lead: Managing People, Partners, Processes, and Performance

Galen Walters

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Books by Dan J. Sanders