Workplace Bullying in India

Workplace bullying, a pattern of persistent and targeted emotional abuse within the context of an evolving unequal interpersonal relationship, has so far not received academic attention in India. This book explores the phenomenon of workplace bullying through a series of quantitative and qualitative inquiries conducted in India’s Information Technology-Enabled Services–Business Process Outsourcing (ITES-BPO) sector. Through quantitative evidence from two multi-city surveys, the book highlights the incidence of interpersonal bullying at work and the organizational measures available to deal with it. Over one-third of the survey respondents experienced bullying, which was usually from superiors though cross-level co-bullying was also reported. Approximately 70 per cent of the survey respondents described organizational measures including anti-bullying policies, employee awareness and training programmes, encouragement of witnesses/bystanders to intervene in bullying situations, and organizational actions. Through qualitative data, the book provides insights into both interpersonal and depersonalized bullying. The lived experiences of targets and witnesses/bystanders of interpersonal bullying underscore the critical influence of human resources management (HRM) on target coping, the long-term identity work targets engage in as they respond to identity disruptions and the effect of workplace friendship on witnesses’/bystanders’ behaviour. The presence of institutionalized bullying facilitates the development of the emergent construct of depersonalized bullying. Across both quantitative and qualitative inquiries, the inclusion of socio-cultural, micro-organizational, macro-organizational, and business, dimensions deepens our understanding. The book goes beyond a country-specific contribution to address gaps in the international literature on workplace bullying and will be of interest to academics and practitioners in the fields of management, organizational behaviour (OB), human resources (HR), industrial relations, psychology, sociology, anthropology, and law as well as to the general reader.

D′Cruz, Premilla

Reference

Routledge India

This book vividly describes family care in HIV/AIDS through the lived experiences of caregivers and care receivers. It contributes to our knowledge not only because of the contemporary relevance of family caregiving, but also because of its focus on HIV/AIDS which, being a relatively new disease, is little understood yet poses unique challenges due to its stigmatising, long-drawn, debilitating and terminal nature. Based on a study conducted in Mumbai, Family Care in HIV/AIDS captures the lived experiences of 10 caregivers and seven care receivers belonging to diverse socio-economic groups and traditional as well as non-traditional family settings.  Overall, the book provides valuable insights into a range of important issues related to caregiving in family settings while identifying areas for intervention and further research. In addition, it overcomes many gaps identified in the substantive area of family care by Western researchers.

Family Care in HIV/Aids: Exploring Lived Experience

Politics & Social Sciences

Sociology

Sage Pubns

This book vividly describes family care in HIV/AIDS through the lived experiences of caregivers and care receivers. It contributes to our knowledge not only because of the contemporary relevance of family caregiving, but also because of its focus on HIV/AIDS which, being a relatively new disease, is little understood yet poses unique challenges due to its stigmatising, long-drawn, debilitating and terminal nature. Based on a study conducted in Mumbai, Family Care in HIV/AIDS captures the lived experiences of 10 caregivers and seven care receivers belonging to diverse socio-economic groups and traditional as well as non-traditional family settings. Overall, the book provides valuable insights into a range of important issues related to caregiving in family settings while identifying areas for intervention and further research. In addition, it overcomes many gaps identified in the substantive area of family care by Western researchers.

Family Care in HIV/AIDS: Exploring Lived Experience

SAGE Publications Pvt. Ltd

Workplace bullying, a pattern of persistent and targeted emotional abuse within the context of an evolving unequal interpersonal relationship, has so far not received academic attention in India. This book explores the phenomenon of workplace bullying through a series of quantitative and qualitative inquiries conducted in India’s Information Technology-Enabled Services–Business Process Outsourcing (ITES-BPO) sector. Through quantitative evidence from two multi-city surveys, the book highlights the incidence of interpersonal bullying at work and the organizational measures available to deal with it. Over one-third of the survey respondents experienced bullying, which was usually from superiors though cross-level co-bullying was also reported. Approximately 70 per cent of the survey respondents described organizational measures including anti-bullying policies, employee awareness and training programmes, encouragement of witnesses/bystanders to intervene in bullying situations, and organizational actions. Through qualitative data, the book provides insights into both interpersonal and depersonalized bullying. The lived experiences of targets and witnesses/bystanders of interpersonal bullying underscore the critical influence of human resources management (HRM) on target coping, the long-term identity work targets engage in as they respond to identity disruptions and the effect of workplace friendship on witnesses’/bystanders’ behaviour. The presence of institutionalized bullying facilitates the development of the emergent construct of depersonalized bullying. Across both quantitative and qualitative inquiries, the inclusion of socio-cultural, micro-organizational, macro-organizational, and business, dimensions deepens our understanding.  The book goes beyond a country-specific contribution to address gaps in the international literature on workplace bullying and will be of interest to academics and practitioners in the fields of management, organizational behaviour (OB), human resources (HR), industrial relations, psychology, sociology, anthropology, and law as well as to the general reader.

This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.

Employee Identity in Indian Call Centres: The Notion of Professionalism

Business & Money

Noronha, Ernesto

Human Resources

The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. 
Drawing on two hermeneutic phenomenological inquiries set in India focusing on targets and bullies, the book evidences that depersonalized bullying is a sociostructural entity that resides in an organization’s structural, processual and contextual design. Enacted by supervisors and managers through the engagement of abusive and aggressive behaviours, depersonalized bullying is resorted to in the pursuit of competitive advantage as organizations seek to ensure their continuity and success. Given the instrumentalism associated with the world of work, targets and bullies encountering depersonalized bullying display largely ambivalent responses to their predicament. Ironically, then, organizations’ gains in terms of effectiveness are offset by the strains experienced by these protagonists. 
The theoretical generalizability of the findings reported in the book facilitates the development of an integrated framework of depersonalized workplace bullying, laying the foundations for forthcoming empirical and measurement endeavours that progress the concept. The book recognizes that whereas primary level interventions mandate repositioning the extra-organizational environment and/or recasting organizational goals to balance business and employee interests, secondary level and tertiary level interventions encompass various types of formal and informal social support to address targets’ and bullies’ interface with depersonalized bullying at work.

Depersonalized Bullying at Work: From Evidence to Conceptualization (SpringerBriefs in Psychology)

Health, Fitness & Dieting

Psychology & Counseling

Springer

Thinking Creatively at Work: A Sourcebook puts forth a dynamic, comprehensive and contextualized understanding of creativity. It captures process and outcome dimensions, integrating multiple viewpoints from cognitive psychology, while strengthening intra-organizational contexts. The book offers a graded, holistic training program that fills a gap felt by management educators and trainers. It encompasses the mandates of the deficit and barrier models of creativity training, addressing techniques, facilitators and inhibitors. The program ensures lasting changes in the individual′s cognitive abilities and integrates these with his existing skills.

Thinking Creatively at Work: A Sourcebook

Self-Help

Success

In Sickneess & in Health the Family Experience of HIV/AIDS in India

Bhatkal & Sen

See the best price to sell, buy, or rent books by D′Cruz, Premilla. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by D′Cruz, Premilla

See the best price to sell, buy, or rent books by D′Cruz, Premilla. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Workplace Bullying in India

Family Care in HIV/Aids: Exploring Lived Experience

Family Care in HIV/AIDS: Exploring Lived Experience

Workplace Bullying in India

Employee Identity in Indian Call Centres: The Notion of Professionalism

Depersonalized Bullying at Work: From Evidence to Conceptualization (SpringerBriefs in Psychology)

Thinking Creatively at Work: A Sourcebook

In Sickneess & in Health the Family Experience of HIV/AIDS in India