On-Scene Guide for Crisis Negotiators

According to author Frederick J. Lanceley―one of the world's foremost crisis negotiation authorities―negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation. The new edition of On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can contain a situation until a negotiator can arrive. With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."

Crandall, William R.

Lanceley, Frederick J.

Reference

Routledge

According to author Frederick J. Lanceley�one of the world's foremost crisis negotiation authorities�negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation. The new edition of On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can contain a situation until a negotiator can arrive. With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."

For well over a century, manufacturing has dictated the developmental growth of management in business, mainly in achieving lower costs and higher quality. The strength of the economy, however, continues to move quickly toward the service sector, bringing with it a number of innovative management techniques tailored to customer service operations. Highlighting the value of using contemporary innovations to help achieve success, New Methods of Competing in the Global Marketplace outlines the benefits that companies can gain by sharing techniques across the manufacturing/services boundary. 
Emphasizing the similarities between the two components, the book vividly describes this vanishing boundary and shows how the techniques used in one field can be adapted for effective use in the other. It describes how management and manufacturing programs can be personalized to fit individual needs and can be successfully implemented through technology innovations, infrastructure realignments, and cultural adjustments. 
The authors describe the steps necessary to build an integrated supply chain. They present a novel business input-transformation-output (ITO) model that depicts the basic elements of service operations management and explains how managers use a variety of paths to aid them in the decision making and management of their companies. As a manager, you will find a wealth of practical insight that applies to your business. Stressing the need for knowledge management, this book shows that change is necessary for the future success of all types of organizations.

New Methods of Competing in the Global Marketplace: Critical Success Factors from Service and Manufacturing (Resource Management)

Business & Money

Crandall, Richard E.

Management & Leadership

CRC-Press

Going beyond the usual supply chain text, Principles of Supply Chain Management not only details the individual components of the supply chain but also illustrates how the pieces must come together. Providing the logic behind why supply chain management is essential, the text examines how supply chains are evolving, looks ahead to future developments, and also provides a balanced look at supply chains with a focus on where it needs to be―the customer. It also: <ul>
<li>Describes the forward supply chain (from the supplier to the customer) and the reverse supply chain (recycling) </li> <li>Reviews contemporary sustainability concepts including triple bottom line, cradle-to-grave, and cradle-to-cradle </li> <li>Includes extensive discussions on retailing, distribution, and manufacturing topics</li> <li>Details supply chain flows of physical goods, information, and funds</li> <li>Highlights the need for coordinated change in technology, infrastructure, and cultures among supply chain members</li> </ul> From the point of distribution all the way back to the point of origin, the text provides examples and case histories that illustrates a proven approach for achieving effective supply chain integration. This self-contained resource provides readers with a realistic appraisal of the state of the art in supply chain management and the understanding needed to build and manage effective supply chains in a wide-range of industries. Most importantly, it emphasizes the need for building and maintaining cooperation and collaboration among all members of the supply chain.

Principles of Supply Chain Management (Resource Management)

Chen, Charlie C.

The second edition of this popular textbook presents a balanced overview of the principles of supply chain management. Going beyond the usual supply chain text, Principles of Supply Chain Management not only details the individual components of the supply chain, but also illustrates how the pieces must come together. To show the logic behind why supply chain management is essential, the text examines how supply chains are evolving, looks ahead to new developments, and provides a balanced look at supply chains with a focus on both the customer side and the supplier side of supply chains.
See What’s New in the Second Edition: <ul>
<li>Expanded coverage of current topics such as e-commerce, risk management, outsourcing and reshoring, sustainability, project management, and data analytics</li> <li>Increased emphasis on how customers are becoming more influential in steering product design</li> <li>Additional coverage of the use of data analytics to evaluate customer preferences and buying patterns</li> <li>A new chapter devoted to logistics and its increasing importance in supply chains</li> <li>Company profiles of organizations with effective supply chains that illustrate the main theme of each chapter</li> <li>A "Hot Topic" for each chapter, providing a description of a critical management issue to stimulate class discussion</li> <li>A complete set of instructor materials for each chapter, including presentation slides, test banks, class exercises, discussion questions, and more</li> </ul>
From the point of distribution to the final customer, all the way back to the point of origin at the mine or farm, the text provides examples and case histories that illustrate a proven approach for achieving effective supply chain integration. This self-contained resource provides readers with a realistic appraisal of the state of the art in supply chain management and the understanding needed to build and manage effective supply chains in a wide range of industries. Most importantly, it emphasizes the need for building and maintaining collaboration among all members of the supply chain.

PRINCIPLES OF SUPPLY CHAIN MANAGEMENT, 2ND EDITION

Richard, E.

Chen Charlie C. Crandall

Economics

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Books by Crandall, William R.

See the best price to sell, buy, or rent books by Crandall, William R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

On-Scene Guide for Crisis Negotiators

On-Scene Guide for Crisis Negotiators

New Methods of Competing in the Global Marketplace: Critical Success Factors from Service and Manufacturing (Resource Management)

Principles of Supply Chain Management (Resource Management)

PRINCIPLES OF SUPPLY CHAIN MANAGEMENT, 2ND EDITION