Softcover book comes with two CDs with interactive software and e-learning tools. A thorough review of hospitality information technology that covers basic information systems, the IS manager, maintenance and security, software and computer aspects, property management, restaurant management, data mining, and how to select and implement hospitality information systems. Published in 2003.

HOSPITALITY INFORMATION TECHNOLOGY: LEARNING HOW TO USE IT W/ CD'S

Business & Money

Galen R Collins

Cihan Cobanoglu

Tarun Malik

Industries

Kendall/Hunt Publishing

Hospitality Information Technology: Learning How to Use It

Hospitality Information Technology: Learning How to Use It

Computers & Technology

The hospitality industry is quickly becoming automated, leading to greater efficiency, better customer service, and ultimately, increased profits. As a result, it is imperative that a person entering the hospitality business be familiar with the technology propelling it forward. Hospitality Information Technology: Learning How to Use It is designed to meet that challenge. This enhanced learning package includes a textbook with access to a NEW companion GRL website that provides instructor resources and valuable learning tools to reinforce comprehension of course materials. Hospitality Information Technology starts with the basics of computer information systems, and then goes further into details about how these systems work in various areas of the hospitality industry. Topics include:
<ul>
<li>Property Management Systems ― reservations and registrations, room status and housekeeping, room keys, accounting, sales, and in-room technology.</li>
<li>Restaurant Management Systems ― guest checks, credit cards, restaurant-wide communication, inventory control, and menu management.</li>
<li>Data mining, the Internet, and support for sales and marketing.</li>
<li>Information processing, software and hardware options, network management, computer security, and system failures.</li>
</ul>
 The NEW integrated GRL website includes a variety of instructor resources and fun activities including quizzes, chapter review questions, test banks, assignments, flash cards on key terms, PowerPoint® presentations, tutorials, videos, links to articles, an interactive glossary, and much more. Students and industry professionals will be exposed to the computer applications that make hospitality businesses run smoothly, how they work, and how they should be managed to optimize system performance and maximize revenue.

Anil Bilgihan

The Recipe for Success in Restaurant Management… Restaurant Management: A Best Practices Approach introduces the reader to the vast menu of opportunities available in the restaurant industry - from creating business plans to guest service, quality management, labor costs and beyond.
Written by a diverse collection of restaurant industry and education experts, Restaurant Management: A Best Practices Approach:
<ul>
<li>Includes a section dedicated to career opportunities, job prospects, and the differences between self-ownership and franchised operations.</li>
<li>Describes the five types of managerial control and discusses the importance of cost control to a foodservice operation.</li>
<li>Explains what a menu should accomplish for a foodservice operation as well as the nine factors involved in menu pricing and the seven quantitative menu pricing methods.</li>
<li>Includes learning objectives, key terms, summaries, review questions, and more to facilitate and assess student learning.</li>
<li>Describes different types of foodservice operation budgets and offers advantages and disadvantages of each. </li>
</ul>

Restaurant Management: A Best Practices Approach

Chen, Chen

Frederick DeMicco

Joseph Dunbar

Robert Grimes

James R Keiser

Ekaterina Berezina

New Ninth Edition Now Available!The hospitality industry is quickly becoming automated, leading to greater efficiency, better customer service, and ultimately, increased profits. As a result, it is imperative that a person wishing to enter the hospitality business be familiar with the technology propelling it forward. This book will help you with this taskHospitality Information Technology: Learning How to Use It discusses a variety of information technologies (eg, mobile, cloud computing, self-service, wireless, social media, etc) that are transforming hospitality businesses, with a special emphasis on restaurant and lodging operations.&nbsp; It addresses technical concepts underlying current and future developments in hospitality information technology. Current hospitality applications are described and explained in detail, as well as new ones being developed to take advantage of emerging technologies.Hospitality Information Technology: Learning How to Use It consists of 12 chapters providing answers to the following important questions:How are computer-based information systems used to empower hospitality organizations?What measures can be taken in preventing computer and network failures, optimizing hardware performance, and minimizing security threats?How are restaurant and lodging applications used for enhancing operational efficiency and effectiveness?What are the mission-critical systems in hotels and restaurants?What are the key steps in constructing and operating an accounting information system and ensuring that data and information are reliable, confidential, secure, and available as needed?How are in-room and guest-facing technologies used in hotel environments impacting guest experiences?Why is social media important to hospitality businesses?How can hospitality businesses use technology to gain a competitive advantage?Why it is important that IT projects are managed efficiently and meet the objectives of stakeholders?How are data mining and analytics used for improving decision making in the hospitality industry?What are the steps and considerations when selecting and implementing hospitality information systems?How are emerging technologies influencing and reshaping hospitality business models?&nbsp;Key changes to the ninth edition include:Chapter 1: Information Systems and Technology: Old areas/new areas addressed include&nbsp; pandemic impact, voice assistant technology, chatbots, virtual agents, artificial intelligence, Internet of Things and Internet of Everything,&nbsp; QR codes, intelligent crowd management, RFID, beacon technology, biometric and contactless&nbsp; technologies,&nbsp; hardware capacities updates (e.g., RAM, storage: HDD/SSD, etc.), monitor technology, 3D printer technology, digital signage,&nbsp;&nbsp; mobile apps,&nbsp; wearable technologies,&nbsp; customer feedback technologies (e.g., HappyOrNot terminals, data visualization, updated figures,&nbsp; etc.Chapter 2: Networks and System Security:&nbsp;&nbsp; Old areas/new areas&nbsp; addressed include pandemic impact, mesh topology, LiFi, 5G networks, WiFi6, update on network components and capacities (e.g., server types: edge),&nbsp; business continuity planning, ransomware, network attacks (e.g., DDoS and IoT), data breaches,&nbsp; personal information privacy and protection, causes of system failure, passwordless authentication, new photographs/updated figures, etc.Chapter 3: Restaurant Technology Systems: Old areas/new areas addressed include pandemic impact, POS hardware/software, mobile&nbsp; and contactless payment systems, enhanced customer satisfaction, tabletop and self-service technologies, QR codes, online reservation systems, table management systems, integration of systems with third party delivery systems, home delivery and online ordering systems, gift card programs, digital menus, new photographs/new and updated figures, etc.Chapter 4: Lodging Technology Systems:&nbsp; Old areas/new areas addressed include hotel loyalty prog

Advances in Global Services and Retail Management: Volume 2

Valentina Della Corte

UNIVERSITY OF SOUTH FLORIDA M3 CENTER PUBLISHING

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